Are you a highly motivated, organized, and positive customer service professional with a passion for delivering exceptional experiences? Do you possess excellent communication skills, a genuine desire to help people, and a strong work ethic? If so, we invite you to join the Arenaflex team as a Customer Service Representative/Administrative Assistant.
**About Arenaflex**
Arenaflex is a dynamic and innovative organization that values its customers above all else. We strive to create a culture of excellence, where every interaction is a positive experience. Our team is dedicated to providing top-notch service, ensuring that every customer feels valued, heard, and supported. As a Customer Service Representative/Administrative Assistant, you will play a vital role in maintaining a strong customer relationship and contributing to the success of our organization.
**Job Responsibilities**
As a Customer Service Representative/Administrative Assistant, your primary responsibilities will include:
* Handling inbound calls on our multi-line phone system during scheduled hours, providing exceptional service to our customers
* Making outbound calls for service, follow-ups, and membership inspections to ensure seamless communication and resolution
* Responding to email correspondence and coordinating with customers to address their needs and concerns
* Monitoring and contacting expired memberships to prevent lapses and maintain a high level of customer satisfaction
* Performing additional duties as assigned by the Office Manager to ensure the smooth operation of our office
**Strongly Preferred Qualities**
While we welcome candidates with a variety of backgrounds and experiences, we strongly prefer those with:
* Customer service experience, with a proven track record of delivering exceptional service
* Knowledge or experience with the ServiceTitan program, which will enable you to hit the ground running
* A positive attitude, a strong work ethic, and a genuine desire to help people
* Superior phone skills, with the ability to communicate effectively and professionally
* Superior organizational skills, with the ability to prioritize tasks and manage multiple responsibilities
* Proficiency in Microsoft Office, with a strong understanding of computer systems and software
* A clean criminal background and a commitment to being drug-free
* A team player mentality, with a "can-do" attitude and a willingness to support colleagues
* Strong attention to detail, with a focus on accuracy and quality
**WE EXPECT YOU TO**
As a Customer Service Representative/Administrative Assistant, we expect you to:
* Demonstrate exceptional phone skills, with the ability to communicate effectively and professionally
* Possess superior organizational skills, with the ability to prioritize tasks and manage multiple responsibilities
* Be proficient in Microsoft Office, with a strong understanding of computer systems and software
* Work with a great attitude, demonstrating a positive and proactive approach to your work
* Show up to work on time, complete all responsibilities efficiently, and maintain a high level of productivity
* Be a team player, with a willingness to support colleagues and contribute to the success of our organization
**Job Type and Schedule**
This is a full-time position, with 40 hours per week. The expected schedule is:
* 8-hour shift, Monday to Friday
* Weekends as needed, with advance notice and compensation
**Benefits**
As a valued member of the Arenaflex team, you will enjoy a comprehensive benefits package, including:
* 401(k) plan, with matching contributions
* Dental insurance, to protect your oral health and well-being
* Employee discount, to help you save on products and services
* Health insurance, to ensure your physical and mental health are protected
* Life insurance, to provide financial security for your loved ones
* Paid time off, to allow you to recharge and relax
* Vision insurance, to protect your eye health and vision
**Education and Experience**
While a high school diploma or equivalent is preferred, we welcome candidates with a variety of educational backgrounds. However, we do require:
* 1 year of customer service experience, with a proven track record of delivering exceptional service
* Ability to relocate to Norfolk, VA, prior to starting work
**Ability to Relocate**
We require candidates to relocate to Norfolk, VA, prior to starting work. This is a non-negotiable requirement, as we value the importance of our team members being physically present in our office.
**Work Location**
This is an in-person role, requiring you to work from our office location in Norfolk, VA.
**How to Apply**
If you are a motivated, organized, and positive customer service professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join the Arenaflex team.
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