Experienced Customer Service Representative – Remote Member Services Expert for arenaflex

Introduction to arenaflex

Imagine being part of a dynamic team that offers a world of possibilities, both at work and in your personal life. At arenaflex, we invite you to join our family and embark on a journey of growth, learning, and exploration. As a member of our team, you will have the opportunity to travel the world, develop your skills, and become the best version of yourself. With a culture that values flexibility, resilience, and teamwork, you will be empowered to address challenges with confidence and poise, while having the time of your life.

Why You Will Love This Role

This exciting opportunity is part of the Payments and Digital Strategy team at arenaflex Credit Union. As a Member Services Representative, you will be responsible for a range of duties related to payment processing, item processing, direct bills, and fund transfers. If you are passionate about delivering exceptional customer service, working in a fast-paced environment, and collaborating with a talented team, this role is perfect for you.

Key Responsibilities

• Complete data entry and balancing tasks with accuracy and attention to detail
• Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions
• Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing
• Work on member cases and tasks assigned, ensuring timely and effective resolution
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines, as well as Federal Banking laws
• Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, report, and make necessary GL, account changes, and/or returns
• Process Stop Pays and Check Batching, ensuring efficient and accurate processing
• Complete daily balancing and department closing tasks, maintaining a high level of organization and attention to detail
• Obtain information from members for timely and accurate processing of international and domestic fund transfer requests
• Research and confirm incoming and outgoing fund transfer information, ensuring compliance with relevant laws and regulations
• Communicate with vendors to process fund transfers, providing excellent customer service and support
• Understand and be familiar with outgoing and incoming fund transfer laws, regulations, and procedures
• Deposit check returns, research member bad checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers
• Complete daily processing of workflows related to late returns, supply of receipts, foreign collections, and legal fees

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or GED
• Intermediate Excel and Word skills, with the ability to learn and adapt to new software and systems

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Previous customer/member service experience, with a proven track record of delivering exceptional service and support
• Previous banking or Credit Union experience, with knowledge of payment processing, item processing, and fund transfers
• Episys/Symitar and processing wires experience, with the ability to learn and adapt to new systems and software

Skills, Licenses, and Certifications

To excel in this role, you will need:

• Strong Microsoft Office skills, including Word, Excel, Access, and PowerPoint
• Ability to work extended hours in support of business needs, with a flexible and adaptable approach
• Excellent customer service skills, with the ability to communicate effectively with members, vendors, and other stakeholders
• Ability to work in a fast-paced environment, with multiple responsibilities and tasks, and a strong focus on attention to detail
• Ability to perform mathematical calculations and analyze data, with a high level of accuracy and attention to detail
• Ability to effectively prioritize work and meet deadlines, with a strong focus on organization and time management
• Ability to cross-train and perform any role assigned within the department, with a flexible and adaptable approach
• Ability to engage professionally with all personnel and members, with excellent communication and interpersonal skills
• Ability to work independently and with minimal supervision, with a strong focus on self-motivation and initiative

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our team members. As a Member Services Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs, designed to help you develop your skills and knowledge
• Opportunities for career advancement, with a focus on promoting from within
• A supportive and collaborative work environment, with a strong focus on teamwork and communication
• Access to a range of benefits and perks, including travel discounts, health and wellness programs, and employee recognition and reward programs

Work Environment and Company Culture

At arenaflex, we pride ourselves on our dynamic and inclusive work environment. As a member of our team, you will be part of a diverse and talented group of individuals, who are passionate about delivering exceptional service and support. Our company culture is built on a foundation of:

• Respect and inclusivity, with a focus on valuing and celebrating diversity
• Collaboration and teamwork, with a strong focus on communication and mutual support
• Innovation and creativity, with a focus on finding new and better ways to deliver exceptional service and support
• Continuous learning and development, with a focus on helping our team members grow and develop their skills and knowledge

Compensation, Perks, and Benefits

As a Member Services Representative at arenaflex, you will be eligible for a range of benefits and perks, including:

• A competitive salary, with opportunities for advancement and growth
• A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) program and other savings options
• Access to a range of discounts and perks, including travel discounts, health and wellness programs, and employee recognition and reward programs
• A supportive and collaborative work environment, with a focus on teamwork, communication, and mutual respect

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. As a Member Services Representative at arenaflex, you will be part of a dynamic and inclusive team, with a focus on growth, development, and continuous learning. With a range of benefits and perks, including a competitive salary, comprehensive benefits package, and access to training and development opportunities, this is an opportunity not to be missed. Apply now to join our team and start your journey with arenaflex!

Apply Now