Introduction to arenaflex
Imagine being part of a dynamic team that offers a world of possibilities, both at work and in your personal life. At arenaflex, we are committed to providing an environment where our employees can grow, learn, and thrive. As a leader in our industry, we are dedicated to excellence, innovation, and customer satisfaction. Our team is passionate about delivering exceptional service, and we are looking for like-minded individuals to join our family.
Job Overview
This exciting opportunity is part of the Payments and Digital Strategy team at arenaflex Credit Union. As a Customer Service Representative, you will be responsible for a range of tasks related to payment processing, item processing, direct bills, and budget transfers. Your expertise will ensure the smooth operation of our financial systems, and your excellent communication skills will provide top-notch support to our members.
Key Responsibilities
- Complete data entry and balancing tasks with accuracy and attention to detail
- Coordinate return items with contributors, vendors, the Federal Reserve Bank, and other institutions
- Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing
- Work member cases/sports assigned, ensuring timely and effective resolution
- Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
- Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
- Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
- Log, report, and make necessary GL, account changes and/or returns
- Process Stop Pays and Check Batching, ensuring efficient and secure payment processing
- Complete daily balancing and department closing, maintaining accurate records and reports
- Obtain information from members for timely and accurate processing of international and domestic budget transfer requests
- Research and confirm incoming and outgoing budget transfer information, ensuring compliance with relevant laws and regulations
- Communicate with vendors to process budget transfers, providing excellent customer service and support
- Understand and be familiar with outgoing and incoming budget transfer laws, maintaining up-to-date knowledge of industry developments
- Deposit check returns, research member back checks on draft changes, process member checks, confirm members for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
- Complete daily processing of workflows associated with late returns, supply of receipts, foreign collections, and legal fees
Essential Qualifications
To be successful in this role, you will need:
- A high school diploma or GED
- Intermediate Excel and Word skills, with the ability to learn and adapt to new software and systems
Preferred Qualifications
While not essential, the following qualifications are desirable:
- Previous customer/member service experience, with a focus on providing exceptional support and resolution
- Previous banking or Credit Union experience, with knowledge of financial systems and regulations
- Episys/Symitar and processing wires, with the ability to learn and adapt to new software and systems
Skills and Competencies
To excel in this role, you will need:
- Strong Microsoft Office skills, including Word, Excel, Access, and PowerPoint
- Ability to work extended hours in support of business needs, with a flexible and adaptable approach
- Excellent customer service skills, with the ability to provide top-notch support and resolution
- Ability to work in a fast-paced environment, with multiple responsibilities and deadlines
- Strong mathematical skills, with the ability to perform calculations and analyze data
- Ability to prioritize work and meet deadlines, with a focus on efficiency and effectiveness
- Ability to cross-train and perform any role assigned within the department, with a flexible and adaptable approach
- Ability to engage professionally with all personnel and members, maintaining a positive and respectful attitude
- Ability to work independently and with minimal supervision, with a strong sense of initiative and motivation
- Ability to self-motivate, with strong organizational skills and attention to detail
Career Growth and Development
At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including:
- Comprehensive training programs, designed to enhance your skills and knowledge
- Opportunities for career advancement, with a focus on internal promotion and development
- A supportive and collaborative work environment, with a focus on teamwork and mutual respect
- Access to industry-leading technology and systems, with ongoing training and support
Work Environment and Company Culture
At arenaflex, we pride ourselves on our dynamic and inclusive work environment. We are committed to:
- Diversity and inclusion, with a focus on creating a welcoming and respectful workplace
- Employee well-being, with a range of programs and initiatives designed to support your physical and mental health
- Community involvement, with opportunities to participate in volunteer programs and charitable initiatives
- Recognition and reward, with a focus on acknowledging and rewarding outstanding performance and contributions
Compensation and Benefits
At arenaflex, we offer a competitive compensation and benefits package, including:
- A comprehensive salary and benefits package, designed to attract and retain top talent
- Opportunities for career advancement, with a focus on internal promotion and development
- A range of employee benefits, including health insurance, retirement savings, and paid time off
- Access to exclusive discounts and perks, including travel discounts and employee pricing on products and services
Conclusion
If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to creating a dynamic and inclusive work environment, with opportunities for growth and development. Join our team and discover a world of possibilities, both at work and in your personal life.
Apply now and take the first step towards an exciting and rewarding career with arenaflex. We look forward to hearing from you!
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