Introduction to blithequark
blithequark is a worldwide leader in water recovery, treatment, and reuse, designing, supplying, and servicing a range of water systems and monitoring equipment across various industries, including pharmaceutical, food and beverage, microelectronics, municipal water, and industrial wastewater treatment. As a pioneer in the field, blithequark is committed to providing superior technology, outstanding quality, service, and application support. Our innovative solutions, such as total organic carbon (TOC) analyzers and endotoxin analyzers, have revolutionized the industry, and we continue to expand our analytical instruments portfolio.
Job Summary
We are seeking a highly detail-oriented and organized Customer Service Representative – Invoicing Specialist to join our team at blithequark. The successful candidate will be responsible for managing orders and invoicing for aftermarket services, ensuring accuracy and efficiency in all transactions. This role requires excellent communication skills, attention to detail, and the ability to work independently and as part of a team.
Key Characteristics
- Effective communication skills to interact with customers and internal teams
- Attention to detail to ensure accuracy in orders and invoicing
- Teamwork and collaboration to improve order processing and invoicing procedures
- Time management skills to prioritize tasks and meet deadlines
Duties and Responsibilities
As a Customer Service Representative – Invoicing Specialist at blithequark, your key responsibilities will include:
- Processing customer orders for aftermarket parts and services in a timely manner, with a focus on process analyst and 24/7 technical service
- Creating and managing invoices for aftermarket transactions, ensuring accuracy and efficiency
- Verifying order details, pricing, and customer information for accuracy
- Processing PGI for process analyst and 24/7 items when service is eligible
- Handling customer inquiries regarding orders, invoices, and payments, providing excellent customer service
- Maintaining accurate records of all transactions within SAP
- Reconciling invoices with payments received and following up on outstanding balances
- Generating reports on sales, inventory, and other relevant metrics to support business decisions
- Assisting in identifying and resolving disputes in orders or invoices, collaborating with internal teams
- Collaborating with other departments to improve order processing and invoicing procedures, driving process improvements
- Supporting portal uploads for customers where applicable, enhancing customer experience
- Assisting with other ES Services invoicing needs for LTSA, Bridge, and IX product lines as needed
- Continuously looking for opportunities to improve overall processes within SAP for efficiency in the aftermarket space
Knowledge, Skills, and Abilities
To be successful in this role, you will require:
- Experience with ERP systems, preferably SAP
- Knowledge of accounting principles and practices, with attention to detail and accuracy
- Experience with customer relationship management (CRM) software, with excellent communication skills
Qualifications
The ideal candidate will have:
Education and Experience Required:
- 2+ years of experience in order processing, invoicing, or related roles, with a strong understanding of business operations
- Proficiency in Google Suite, with excellent organizational and time management skills
- Strong attention to detail and ability to maintain high accuracy in data entry, with a focus on quality
- Excellent communication skills, both written and verbal, with the ability to interact with customers and internal teams
- Ability to work independently and as part of a team, with a collaborative mindset
Preferred Qualifications:
- Bachelor's degree in Business Administration, Accounting, or a related field, with a strong foundation in business principles
- Experience with SAP or other relevant ERP software, with a focus on process improvements
- Knowledge of accounting principles and practices, with a strong understanding of financial operations
- Experience with customer relationship management (CRM) software, with a focus on customer satisfaction
Additional Information
At blithequark, we offer a dynamic and inclusive work environment, with a hybrid position that allows for flexibility and work-life balance. Our office environment is collaborative and supportive, with a focus on diversity and equal consideration for all applications.
Working Conditions
- Office environment, with a hybrid position that allows for remote work
- Opportunities for professional growth and development, with a focus on continuous learning
- Collaborative and supportive team, with a focus on teamwork and communication
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative – Invoicing Specialist, you will have opportunities to:
- Develop your skills and knowledge in order processing, invoicing, and customer service
- Work with a range of stakeholders, including customers, internal teams, and external partners
- Contribute to process improvements and drive efficiency in the aftermarket space
- Pursue career advancement opportunities, with a focus on professional growth and development
Work Environment and Company Culture
At blithequark, we pride ourselves on our inclusive and dynamic work environment. Our company culture is built on:
- A commitment to diversity and equal consideration for all applications
- A focus on teamwork and collaboration, with a supportive and collaborative team
- A emphasis on continuous learning and professional growth, with opportunities for development
- A passion for innovation and excellence, with a focus on delivering superior technology and service
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, with a range of perks and benefits, including:
- A comprehensive salary and benefits package, with a focus on employee well-being
- Opportunities for professional growth and development, with a focus on continuous learning
- A dynamic and inclusive work environment, with a collaborative and supportive team
- A range of perks and benefits, including flexible working hours, remote work options, and employee recognition programs
Conclusion
If you are a motivated and detail-oriented individual, with a passion for customer service and invoicing, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative – Invoicing Specialist, you will play a critical role in driving efficiency and excellence in our aftermarket services, while contributing to the growth and success of our company. Join our team and be part of a dynamic and inclusive work environment, with opportunities for professional growth and development. Apply now to take the first step in your career journey with blithequark!
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