Join Our Dynamic Team: Customer Service Representatives Wanted for Global Streaming Giant
We're Sutherland, a digital transformation company that's been making digital processes feel more human for customers across the globe for over 35 years. We're now seeking enthusiastic and people-oriented professionals to join our team in supporting customers of one of our clients, a global leader in the streaming media and entertainment industry.
About the Role: Connecting People with Their Favorite Entertainment
If you're passionate about delivering exceptional customer experiences, are tech-savvy, and enjoy sharing your knowledge of movies, TV shows, and animated stories, this role is for you. As a Customer Service Representative for Streaming Services, you'll be the go-to person for customers seeking assistance with their streaming needs. Your goal will be to turn their day around, whether they're frustrated with their device or just need help navigating the world of streaming technology.
Key Responsibilities: Providing Top-Notch Support
- Respond to customer inquiries via phone, email, or chat, providing timely and effective solutions to their streaming-related issues.
- Troubleshoot technical issues with streaming devices and software, using your technical knowledge and problem-solving skills.
- Offer personalized recommendations and guidance to customers, enhancing their overall streaming experience.
- Utilize Salesforce or other help desk ticketing platforms to manage customer interactions and ensure seamless issue resolution.
- Work collaboratively with your team to share knowledge, best practices, and feedback, driving continuous improvement in customer service.
- Participate in ongoing training and development programs to stay up-to-date on the latest streaming technologies and trends.
Essential Qualifications: What We're Looking For
To succeed in this role, you'll need:
- A high school diploma or equivalent.
- Minimum one year of customer service experience, preferably in a technical support or retention role.
- Strong written and verbal communication skills, with the ability to type 35+ words per minute.
- Proficiency in using customer service software and technology, including Salesforce or similar platforms.
- A patient, empathetic, and engaging approach to customer interactions, with a positive and upbeat attitude.
Preferred Qualifications: Nice to Have
While not essential, the following skills and experience will give you a competitive edge:
- Experience with streaming technology and devices.
- Familiarity with help desk ticketing platforms and customer service software.
- Previous experience working in a fast-paced, dynamic environment.
- Strong problem-solving and analytical skills.
What We Offer: A Comprehensive Benefits Package
At Sutherland, we believe in rewarding our employees for their hard work and dedication. Here's what you can expect:
- A competitive hourly rate of $15.25.
- Paid training, generous PTO, and 401k.
- Monthly recognition and incentive programs to motivate and reward outstanding performance.
- Medical, dental, and vision benefits, EAP, health and wellness programs, and more.
- A strong promote-from-within policy that recognizes and rewards your talent and dedication - 80% of our frontline leaders have been promoted from within.
Career Growth Opportunities: Learning and Development
At Sutherland, we're committed to helping you grow and develop your skills. As a Customer Service Representative, you'll have access to ongoing training and development programs, including:
- Comprehensive onboarding and training to ensure you're equipped to succeed in your role.
- Ongoing coaching and feedback to help you refine your skills and address areas for improvement.
- Opportunities for career advancement and professional growth, with a clear path for progression.
Work Environment: Our Culture and Values
As a remote Customer Service Representative, you'll be working from home, but you'll still be an integral part of our team. We foster a culture of collaboration, innovation, and inclusivity, with a focus on delivering exceptional customer experiences. Our values include:
- A commitment to excellence in everything we do.
- A passion for innovation and continuous improvement.
- A focus on teamwork and collaboration.
- A dedication to making a positive impact on our customers and the wider community.
Why Join Us?
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you. At Sutherland, you'll have the opportunity to:
- Work with a global leader in the streaming media and entertainment industry.
- Develop your skills and expertise in a dynamic and supportive environment.
- Enjoy a comprehensive benefits package and competitive salary.
- Be part of a team that values diversity, equity, and inclusion.
Don't Hesitate, Apply!
We value a great attitude and a willingness to learn above all. If you're excited about this opportunity and believe you have what it takes to succeed as a Customer Service Representative for Streaming Services, please don't hesitate to apply. We're looking forward to hearing from you!
Important Note: This job is open only to residents of the United States, and you must be authorized to work in the US to be considered for employment.
Equal Employment Opportunity: Sutherland is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from candidates of all backgrounds and perspectives.
Apply Now