Join UniFirst, a Leader in the Garment Services Industry, as a Customer Service Representative
UniFirst, an international leader in the $18 billion-dollar garment services industry, is seeking a dedicated and customer-focused Customer Service Representative to join their team on a remote basis. With a rich history spanning 80 years and a strong presence across the U.S., Canada, and Europe, UniFirst is renowned for its unique family culture and commitment to delivering exceptional service to its 300,000 business customer locations.
About the Role
As a Customer Service Representative at UniFirst, you will be the primary point of contact between customers and the company, playing a vital role in ensuring outstanding customer satisfaction. This is an excellent opportunity for individuals who are passionate about delivering top-notch service, possess excellent communication skills, and are looking to grow with a dynamic and growing organization.
Key Responsibilities
- Assist customers by responding to inquiries related to their accounts, procedures, and services via telephone or email, ensuring timely and effective resolution.
- Provide exceptional customer service to both customers and UniFirst personnel, fostering a positive and supportive experience.
- Perform accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
- Partner with and provide administrative support to UniFirst's Sales Department, contributing to the team's success.
- Perform basic data entry and other administrative duties as required, maintaining accuracy and attention to detail.
Qualifications & Skills
To excel in this role, you should possess:
- 2 years of Customer Service experience in an administrative setting (preferred), with a proven track record of delivering excellent service.
- Prior Accounts Receivable experience (highly encouraged), with knowledge of best practices and procedures.
- High School diploma or GED equivalent (recommended), with a strong foundation in basic mathematics.
- Excellent verbal and written communication skills, with professional telephone and email etiquette.
- Essential skills: active listener, responsive, and personable, with the ability to build strong relationships.
- Proficient knowledge of Microsoft Office products (i.e., Outlook, Excel, Word, TEAMS, etc.), with the ability to adapt to new software and systems.
- Time management and organizational skills, with attention to detail and the ability to prioritize tasks effectively.
- A collaborative, team-player mindset, capable of working independently and contributing to the team's success.
- Problem-solving skills in a dynamic environment, with the ability to think critically and respond to challenges.
- Comfortable performing basic mathematical skills (i.e., adding, subtracting, multiplying, dividing, etc.), with accuracy and precision.
What UniFirst Offers
At UniFirst, we are committed to the growth and development of our team members. Here's what you can expect:
- Training & Development: On-the-job training, robust online training modules through our Service Certificate Program – Customer Service Representative, and access to UniFirst's innovative training platform, The Learning Center.
- Career Mobility: Opportunities for personal development and growth within a growing company that promotes from within.
- Community Culture: A unique and inclusive culture that values diversity, making UniFirst an organization that stands out.
- Diversity & Inclusion: An environment that celebrates different cultures, personalities, and backgrounds, recognizing that it takes many kinds of people to make us successful.
- Pay & Benefits: Competitive salary ($18.50 - $21.50/hr), 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, and Employee Referral Bonuses.
About UniFirst
UniFirst is an equal opportunity employer that values diversity and promotes an inclusive culture. With over 14,000 team partners across the U.S., Canada, and Europe, we are a 2 billion-dollar organization that offers the stability and resources of a large company, combined with the personal touch of a small company feel.
Our achievements have been recognized through various accolades, including being featured in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and on Forbes magazine's "Platinum 400 – Best Big Companies" list.
Why Join UniFirst?
If you are a motivated and customer-focused individual looking for a challenging and rewarding role with a dynamic organization, UniFirst is the perfect fit. With a competitive salary, comprehensive benefits, and opportunities for growth and development, we offer a compelling proposition for individuals seeking a fulfilling career.
Don't miss this opportunity to join our team and be part of a company that is shaping the future of the garment services industry. Apply today and let's build the future together!
Ready to Apply?
If this role aligns with your career aspirations and you are excited about the prospect of joining UniFirst, we encourage you to apply today. We look forward to hearing from you and exploring how you can contribute to our team's success.
Apply Now