At arenaflex, we're on a mission to revolutionize the foodservice industry by providing exceptional customer experiences and unparalleled support. As a key member of our team, you'll play a vital role in delivering top-notch service to our customers, ensuring their needs are met, and exceeding their expectations. If you're passionate about providing world-class customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
**About arenaflex**
arenaflex is the global leader in foodservice distribution, serving more than 700,000 customer locations worldwide. With over 71,000 colleagues and a fleet of over 13,000 vehicles, we operate approximately 333 distribution facilities globally. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the foodservice industry. We're proud to offer our colleagues the opportunity to grow personally and professionally, contribute to the success of a dynamic organization, and serve others in a manner that exceeds their expectations.
**Job Summary**
As an Experienced Customer Service Representative, you'll be responsible for providing direct support to all assigned Sales Consultants and customers. Your primary goal will be to assist and help resolve all customer needs as quickly and accurately as possible. You'll be the face of arenaflex, ensuring that our customers receive exceptional service, and their expectations are exceeded.
**Responsibilities**
* Proactively communicate with all parties to exceed internal and external customers' expectations
* Handle escalated non-management issues in a timely and professional manner
* Respond to all internal and external customer correspondence, including emails, chats, and phone calls, with thorough documentation
* Receive and analyze internal and external customer requests, providing information requested or routing the request to the proper person
* Demonstrate ownership of internal and external customer requests, ensuring follow-through, documentation, and complete resolution
* Assist in returns and replacements as needed
* Analyze transactions, correct records, and adjust errors
* Provide accurate information regarding pricing and availability of in-stock items
* Resolve internal and external customer questions related to orders, places orders where opportunity is present
* Maintain a minimum average of 90% in customer service and sales area quality assurance reviews
* Stay up-to-date with product knowledge by attending vendor meetings/training and participating in provided training/education
* Manage time effectively, meet personal goals, and work effectively with other members of the distribution team
* Proactively identify and communicate areas of department, training, and process improvements needed and for areas of company growth
* Participate in training support of CSRI where needed
* Report any system or product inaccuracies in a timely manner
* Perform other duties as assigned
**Qualifications**
* High School Diploma
* 1 year prior outside foodservice sales coordination or customer support experience
* Excellent communication, problem-solving, and interpersonal skills
* Ability to work in a fast-paced environment and meet deadlines
* Strong analytical and organizational skills
* Proficiency in Microsoft Office and other software applications
* Ability to lift up to 50 pounds and stand for long periods
**Essential Skills and Competencies**
* Excellent customer service skills
* Strong communication and interpersonal skills
* Ability to work in a team environment
* Strong analytical and problem-solving skills
* Ability to multitask and prioritize tasks effectively
* Proficiency in Microsoft Office and other software applications
* Strong attention to detail and organizational skills
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our colleagues grow professionally and personally. We offer a range of training and development programs, including:
* On-the-job training and mentorship
* Vendor meetings and training sessions
* Provided training and education programs
* Opportunities for career advancement and professional growth
* Competitive compensation and benefits package
**Work Environment and Company Culture**
Our office is located in Buckhead, GA – Minnesota, and we're proud to offer a dynamic and supportive work environment. Our team is passionate about delivering exceptional customer service and exceeding customer expectations. We're committed to fostering a culture of innovation, collaboration, and continuous improvement.
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including:
* Competitive salary
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for career advancement and professional growth
**How to Apply**
If you're passionate about providing world-class customer service and have a knack for problem-solving, we want to hear from you! Please submit your application, including your resume and cover letter, to our online application portal. We can't wait to hear from you and learn more about your qualifications and experience.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, and we consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.