Welcome to arenaflex: Transforming Healthcare for a Better Tomorrow
At arenaflex, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to make a positive impact on the lives of millions of people, and we invite you to join us in this endeavor. As a Customer Service Advocate, you will play a vital role in building trust with our members and providing them with exceptional support throughout their healthcare journey.
Job Overview
In this national remote position, you will enjoy the flexibility to work from anywhere within the U.S., taking on challenging and rewarding responsibilities. As a Customer Service Advocate, you will be the single point of contact for our members, addressing their questions and concerns related to their healthcare plans. Your primary focus will be on providing inbound call support, assisting members with medical and pharmacy benefits, eligibility, claim resolution, dental and vision issues, and promoting healthcare literacy.
Key Responsibilities:
- Listen actively and ask appropriate questions to identify specific questions or issues, documenting inquiries from members regarding medical, vision, dental, pharmacy plan details, plan/program eligibility, and medical claims.
- Use multiple databases, tools, and partnerships to refer and enroll members in appropriate internal specialists and programs based on their needs.
- Interpret and translate clinical/medical terminology and coding to assist members in managing costs using simple language.
- Adapt to communicated changes in process, policy, and guidelines quickly at the site and enterprise level.
- Educate members about the fundamentals of healthcare benefits and plans, assisting them in maximizing the use of community services, support programs, and resources available.
- Meet performance goals established for the position in efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance.
Requirements and Qualifications
To be successful in this role, you should have:
Essential Qualifications:
- 1+ years of experience in a customer service environment.
- Must be 18 years of age or older.
- Ability to work Monday - Friday during our normal business hours of 8:30am - 5:00pm and 12:30pm - 9:00pm CST, with occasional overtime as needed.
Preferred Qualifications:
- 2+ years of experience in a customer service environment.
- Experience in a healthcare insurance environment.
- Familiarity with arenaflex benefit operations and experience.
Telecommuting Requirements
To work remotely, you must:
- Have a dedicated work area established that is separated from other living areas and provides information privacy.
- Live in a location that can receive an arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service.
- Ability to keep all company-sensitive documents secure (if applicable).
Soft Skills and Competencies
We are looking for individuals with:
- Active listening and negotiation skills.
- Empathy and sensitivity towards our members' needs.
- Patience and resilience in handling complex issues.
- Agility and flexibility in adapting to changing processes and policies.
- Conflict resolution and cultural sensitivity skills.
- Disability and diversity awareness, with a commitment to promoting inclusivity.
- Excellent verbal and written communication skills, with effective time and resource management.
Career Growth and Development
At arenaflex, we are committed to helping you grow and develop in your career. You will have access to:
- Comprehensive training programs to enhance your skills and knowledge.
- Opportunities for advancement and professional growth within the company.
- A supportive and inclusive work environment that encourages collaboration and innovation.
Compensation and Benefits
We offer a competitive compensation package, including:
- A hourly range of $16.00 - $31.44 per hour (depending on location and experience).
- A comprehensive benefits package, including medical, dental, and vision coverage.
- Incentive and recognition programs to reward your performance and contributions.
- Equity stock purchase and 401k contribution opportunities (subject to eligibility requirements).
Conclusion
If you are passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to join our team at arenaflex. As a Customer Service Advocate, you will be part of a dynamic and supportive team that is dedicated to transforming the healthcare experience. Apply now to take the first step in your journey with us!
arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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