**About arenaflex**
arenaflex is a leading global provider of innovative solutions and services to the aviation industry. With a world-class service ambition, our culture is non-bureaucratic, with a hands-on professional approach and customer-centric mindset. We deliver excellence when it's needed and where it's needed, so people all over the world can connect.
**Join our team at arenaflex**
We are seeking an experienced Customer Resolution Specialist (Contract) to join our team based in Herndon, Virginia. As a Customer Resolution Specialist, you will play a critical role in responding to customer inquiries and processing orders for spare parts for arenaflex aircraft, as well as parts for competitor aircraft customers in the Americas region.
**Your working environment**
The Washington, D.C. metro area is home to multiple arenaflex offices, including the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role arenaflex plays in the aviation, aerospace, and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters – located adjacent to Washington Dulles International Airport (IAD) – making flying in a breeze!
**Primary Responsibilities**
As a Customer Resolution Specialist, you will be responsible for:
* **Order Processing (60%):**
+ Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.
+ Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.
* **Relationship Building (20%):**
+ Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the arenaflex Group to encourage customer confidence and grow the business.
+ Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.
* **Technical Support (10%):**
+ Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.
+ Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.
* **Other Duties as Assigned (10%):**
**Your Boarding Pass**
To be successful in this role, you will need:
* An Associate’s Degree in Business, Sales Administration, or a related field or an equivalent combination of education and experience.
* 2+ years of customer service experience in a fast-paced environment.
* Experience in the aviation industry or military support environment is preferred.
* PC literacy, including intermediate word processing, spreadsheet, and database skills.
* Intermediate knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and/or Google Suite programs).
* Basic knowledge of SAP, preferred.
**Physical Requirements**
* Onsite: 60%
* Remote: 40%
* Vision: Daily able to see and read computer screen and other electronic equipment with screens, able to read documents, reports, and engineering drawings.
* Hearing: Daily able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.
* Speaking: Daily able to speak in conversations and meetings, deliver information, and participate in communications.
* Equipment Operation: Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
* Carrying: Rarely able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
* Lifting: Rarely able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
* Pushing/Pulling: Rarely able to push and pull small office furniture and some equipment and tools.
* Sitting: Daily able to sit for long periods of time in meetings, working on computer.
* Squatting/Kneeling: Rarely able to squat or kneel to retrieve or replace items stored on low shelving.
* Standing: Daily able to stand for discussions in offices or on production floor.
* Walking: Daily able to walk through office and production areas including uneven surfaces.
* Appropriate hearing/eye protection may also be required when visiting the shop floor.
**Career Growth Opportunities and Learning Benefits**
As a Customer Resolution Specialist at arenaflex, you will have the opportunity to:
* Develop your skills and knowledge in customer service, order processing, and technical support.
* Work with a diverse team of professionals in the aviation industry.
* Participate in training and development programs to enhance your career growth.
* Collaborate with cross-functional teams to deliver excellent customer service.
**Work Environment and Company Culture Highlights**
* arenaflex is committed to creating a diverse and inclusive work environment.
* We offer a dynamic and fast-paced work environment with opportunities for growth and development.
* Our company culture is built on a foundation of integrity, innovation, and customer-centricity.
**Compensation, Perks, and Benefits**
* Competitive compensation package.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* Paid time off and holidays.
* Opportunities for professional development and growth.
**Conclusion**
If you are a motivated and customer-focused individual with a passion for the aviation industry, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and take your career to new heights!
**Apply Now!**
To apply for this position, please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Note:** This job description is not an exhaustive list of responsibilities, and the role may evolve over time. arenaflex is an equal opportunities employer and welcomes applications from diverse candidates.