Introduction to arenaflex and the Industry
arenaflex is a pioneering force in the cloud computing landscape, offering a comprehensive and broadly adopted platform that empowers businesses to innovate and thrive. As a leader in the Media and Entertainment industry, we are seeking an exceptional Customer Practice Manager to join our Professional Services (ProServe) team. This is an exciting opportunity to leverage your expertise in driving business-level discussions and proposals on enterprise-level strategic solutions, while promoting and selling transformational ProServe programs that deliver strategic and financial value to our customers.
About the Role
The Customer Practice Manager will play a critical role in leading and supporting transformative customer programs during the pursuit, solution, and ongoing engagement stages. You will develop a long-term ProServe strategy and execute against that strategy within our Media & Entertainment vertical in the United States. As a trusted advisor to our customers, you will drive strategic and financial value through promoting and selling transformational ProServe programs, while managing all aspects of business development, deal structuring, deal support, and ensuring delivery excellence and project closure in assigned accounts or territories.
Key Responsibilities
- Lead business outcomes by articulating accelerated customer outcomes through cloud transformation
- Execute long-term strategic customer transformation roadmaps with a high bias for action to deliver results in ProServe and platform bookings in the near term
- Develop a unified account plan and pursuit plan that aligns with the arenaflex account team (direct sales)
- Establish executive relationships across business and technology groups, including executive sponsorship of programs
- Establish an internal network at arenaflex, including critical organizations such as the account team, partner team, global services organization, finance, and legal
- Assume the role of strategic advisor and expert with deep knowledge of the cross-section of the customers' business and the cloud ecosystem
- Deliver on annual bookings, revenue, and customer satisfaction targets with deal structure aligned with defined customer outcomes and arenaflex ProServe business objectives
- Support scale through shared learnings and mechanisms across the ProServe team
Essential Qualifications
To be successful in this role, you will need to have:
- A Bachelor's degree or 7+ years of professional or military experience
- 5+ years of Media & Entertainment industry experience
- 8+ years of IT consulting and management experience in customer-facing roles
- A proven track record of scoping, selling, and delivering large-scale enterprise IT transformation programs
- Experience in leading solutions that include core products, third-party products, and custom-built solutions
Preferred Qualifications
In addition to the essential qualifications, we are looking for candidates with:
- A consistent track record of achieving sales targets and opportunity management
- Excellent written and verbal communication skills, including workgroup leadership and executive presentations
- Domain expertise in 2 or more of the following areas: content production, media supply chain, direct-to-consumer/streaming, customer data platform/audience monetization, and generative AI for Media & Entertainment workloads
Skills and Competencies
To excel in this role, you will need to possess:
- Strong business acumen and understanding of the Media & Entertainment industry
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
- Strong problem-solving and analytical skills, with the ability to think strategically and drive business growth
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
- Strong leadership and management skills, with the ability to motivate and inspire teams to achieve exceptional results
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Customer Practice Manager, you will have access to a range of training and development programs, including:
- Leadership development programs to help you build your skills and expertise
- Technical training and certification programs to help you stay up-to-date with the latest technologies and trends
- Mentorship and coaching programs to help you achieve your career goals
- Opportunities to work on high-profile projects and collaborate with cross-functional teams
Work Environment and Company Culture
At arenaflex, we pride ourselves on our inclusive and diverse company culture. We believe that our employees are our greatest asset, and we strive to create a work environment that is supportive, collaborative, and empowering. As a Customer Practice Manager, you will be part of a dynamic and innovative team that is passionate about delivering exceptional results and driving business growth.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package that includes a base salary, bonus, and benefits. We also offer a range of perks and benefits, including:
- Flexible working hours and remote work options
- Comprehensive health and wellness programs
- Retirement savings plans and stock options
- Professional development and training programs
- Access to cutting-edge technologies and tools
Conclusion
If you are a motivated and experienced professional looking to drive business growth and lead cloud transformation in the Media & Entertainment industry, we encourage you to apply for this exciting opportunity. As a Customer Practice Manager at arenaflex, you will have the chance to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our customers. Don't miss out on this opportunity to join a dynamic and innovative company that is shaping the future of cloud computing. Apply now to become a part of the arenaflex team!
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