At blithequark, our mission is to revolutionize the way our customers interact with software, driving lasting success and value through their partnership with us. As a leader in the industry, we are committed to creating a unified team of Technical Account Managers (TAMs) and Customer Success Managers (CSMs) who collaborate closely to support our most strategic, complex, and high-value customers. Our Customer Experience team is a strategic pillar in our mission, and we are seeking a seasoned leader to guide this evolving team structure.
As the Manager, Customer Experience, you will lead a team of TAMs and CSMs to ensure seamless, high-impact customer journeys. You will be responsible for coaching and developing talent across both disciplines while building operational excellence, client engagement strategy, and cross-functional collaboration. This role will work closely with stakeholders in Sales, Services, Product, and Support to ensure each customer realizes maximum value from blithequark. You will manage up to ten direct reports, supporting a variety of customers across enterprise, strategic, and high-risk segments.
blithequark was founded with a mission to improve society's experience with software. Our culture is passionate, dynamic, and fun, and we are committed to creating a diverse and inclusive work environment where everyone can thrive. We believe that having diverse teams where everyone brings their whole self to blithequark is key to our success, and we welcome all people of different backgrounds, experiences, abilities, and perspectives.
At blithequark, we are committed to helping our employees grow and develop in their careers. As a Manager, Customer Experience, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will also have access to training and development programs, mentorship, and career advancement opportunities to help you achieve your goals.
Our work environment is collaborative, fast-paced, and dynamic, with a focus on innovation and customer satisfaction. We believe in working hard and having fun, and we offer a range of perks and benefits to support our employees' well-being and happiness. From flexible working hours to professional development opportunities, we are committed to creating a work environment that is supportive, inclusive, and rewarding.
Our compensation and benefits package is competitive and designed to attract and retain top talent. We offer a range of benefits, including health insurance, retirement savings, and paid time off, as well as opportunities for professional development and career advancement. The expected salary range for this role is $123,100- $154,200 USD base + 20% variable, and individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.
If you are a motivated and experienced customer experience professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join blithequark as a Manager, Customer Experience. With your leadership and expertise, you will play a key role in shaping the future of our customer experience team and driving business growth and success. Don't miss out on this opportunity to join a dynamic and innovative company that is passionate about delivering exceptional customer experiences. Apply now to take the first step in your new career with blithequark!
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