Welcome to blithequark
At blithequark, we are dedicated to providing personalized attention to our associates, focusing on developing our people by building proud, dynamic teams while helping them reach their personal and professional goals. We strive to make blithequark an employer of choice and "a great place to work!" As a leader in our industry, we are committed to delivering exceptional customer experiences, and we are looking for a talented and passionate Customer Care Coordinator to join our team.
Position Overview
As a Customer Care Coordinator at blithequark, you will play a vital role in resolving customer concerns in a timely and professional manner. You will receive inbound and make outbound calls to address customer issues, coordinate and resolve customer follow-up requests, and serve as a liaison between branches and customers to provide the highest level of customer service. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Receive inbound and make outbound calls to resolve routine customer concerns, such as service, billing, and results, in a timely and professional manner.
- Coordinate and resolve customer follow-up requests as a liaison between branches and customers to provide and maintain the highest level of customer service.
- Prioritize open, overdue, and/or critical customer follow-up requests or customer concerns and escalate to management as needed.
- Review and respond to customer feedback collected through external sources, compile statistical data, identify trends, and report to the management team.
- Make contact with cancel request customers to retain business, probe to identify the root cause, and use approved customer save offers to retain customers.
- Complete special projects to support branch operations and efficiency.
- Enter and maintain customer data into the customer database accurately and timely.
- Research customer database for account and service history and information to resolve customer concerns.
- Follow standard policies, procedures, and scripting when interacting with and resolving customer concerns to ensure quality outcomes.
- Assess customer needs for additional services and up-sell as appropriate.
- Identify and communicate improvement opportunities or trends impacting the customer experience to management.
Education and Experience Requirements
To be successful in this role, you will need:
- A high school diploma/GED required, with an Associate's degree preferred.
- 2-3 years of customer service experience, with experience resolving escalated customer service issues.
- Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
Essential Skills and Competencies
To excel in this position, you will need to possess:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong attention to detail and ability to maintain accuracy.
- Ability to work effectively in a team environment.
- Strong customer service skills and ability to provide exceptional service experiences.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to helping our associates grow and develop in their careers. As a Customer Care Coordinator, you will have access to:
- Ongoing training and development opportunities to enhance your skills and knowledge.
- Opportunities for career advancement and professional growth.
- A supportive and collaborative work environment that encourages innovation and creativity.
- Recognition and reward programs to recognize and reward your achievements.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive work environment. You can expect:
- A dynamic and supportive team environment that encourages collaboration and teamwork.
- A culture that values diversity, equity, and inclusion.
- A commitment to making blithequark a great place to work, with a focus on associate engagement and satisfaction.
- Opportunities to get involved in community outreach and volunteer programs.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A salary range of $31,819.00 - $58,865.00, depending on experience and qualifications.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A company-matching 401(k) program to help you plan for your future.
- Opportunities for professional growth and development.
- A positive and supportive work environment that values work-life balance.
Conclusion
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service experiences, we encourage you to apply for this exciting opportunity to join our team as a Customer Care Coordinator. At blithequark, we are committed to making a positive impact on our customers, our associates, and our communities. We look forward to hearing from you and exploring how you can contribute to our mission.
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