Experienced Call Center Representative for Data Entry and Customer Service – Full-Time Remote Opportunity with blithequark

Introduction to blithequark

At blithequark, we are committed to making a positive impact on the lives of our customers and patients. As a leading healthcare, pharmacy, and retail company, we strive to create a better world through improved health and wellness. With a rich history of caring for communities, blithequark is dedicated to providing exceptional service, support, and care to those we serve. We are now seeking an experienced Call Center Representative to join our team, working remotely to provide top-notch data entry and customer service to our valued customers.

Job Overview

In this critical role, you will be responsible for performing information verification and patient enrollment, handling high-volume customer requests, and utilizing pharmacy systems to retrieve patient and medication data. As a Call Center Representative with blithequark, you will work under direct supervision to achieve organizational goals and objectives, ensuring compliance with company policies and procedures. Your duties may vary depending on the assigned department, but your primary focus will be on delivering exceptional customer service and support.

Key Responsibilities:

• Utilize blithequark's prescription data entry methodology and rules to process new patient enrollments by entering information into the appropriate system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing prescription data and interpret medical abbreviations (SIG codes).
• Resolve all data entry-related exceptions.
• Handle communication with patients (inbound calls, visits, messages) and resolve outbound calls to prescribers and patients on a case-by-case basis.
• Resolve Third-Party Rejections by reviewing, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
• Make phone calls to providers and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
• Provide support to Pharmacists, both those in the office and those in different locations.
• Identify and communicate issues to senior-level staff as appropriate.
• Obtain an active pharmacy technician license or certification within the first 90 days and maintain an active professional license or certification.

Essential Qualifications:

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma or GED.
• Basic level computer skills (e.g., start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print documents, and access information online).
• Basic web browser skills, including opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Ability to communicate effectively in writing and verbally.
• 18 years old or older.

Preferred Qualifications:

While not required, the following preferred qualifications will make you a more competitive candidate:

• At least 1 year of pharmacy technician experience in a retail or call center environment.
• At least 1-2 years as a pharmacy technician with a certification/registration by the state as granted by the State Board for Pharmacies or nationally recognized certification agency.
• Experience providing customer service to internal and external customers, including meeting quality standards for services and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Fluency in Spanish and English.

Skills and Competencies:

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Strong attention to detail and accuracy in data entry.
• Basic knowledge of pharmacy operations and terminology.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.

Career Growth Opportunities and Learning Benefits:

At blithequark, we are committed to the growth and development of our employees. As a Call Center Representative, you will have access to training and development programs, career advancement opportunities, and a supportive work environment that encourages learning and growth. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service and support.

Work Environment and Company Culture:

blithequark is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We are committed to creating a work environment that is supportive, collaborative, and respectful of all employees. As a remote worker, you will be part of a virtual team that is connected through technology and shared goals. You will have access to a range of tools and resources to help you succeed in your role, including training and development programs, performance management, and feedback and coaching.

Compensation, Perks, and Benefits:

blithequark offers a competitive compensation package, including a salary range of $25-$35 per hour, depending on experience. You will also be eligible for a range of perks and benefits, including health insurance, retirement savings, and paid time off. We also offer a range of discounts and perks, including discounts on products and services, employee recognition programs, and access to exclusive events and activities.

Conclusion:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity to join the blithequark team as a Call Center Representative. With a commitment to diversity, equity, and inclusion, we welcome applications from talented individuals who share our values and are passionate about making a positive impact on the lives of our customers and patients. Apply now to take the first step in an exciting and rewarding career with blithequark!

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