Join the WooHoo! Crew as a Bookkeeping Software Customer Support Specialist
Working Solutions is seeking highly skilled and experienced independent contractors to join our team as Bookkeeping Software Customer Support Specialists. As a customer support specialist, you will have the opportunity to work remotely and provide top-notch support to customers using accounting software. If you have a passion for bookkeeping and accounting, and excellent customer service skills, we want to hear from you!
About Working Solutions
Working Solutions is a leading provider of customer service solutions, offering a range of services including technical support, sales, and customer care. Our team is dedicated to providing exceptional service to our clients and their customers. We are committed to creating a supportive and flexible work environment that allows our contractors to thrive.
Industry Insights
The bookkeeping and accounting industry is rapidly evolving, with more businesses turning to cloud-based accounting software to manage their finances. As a Bookkeeping Software Customer Support Specialist, you will be at the forefront of this industry, working with customers to resolve issues and provide support. This is an exciting opportunity to gain experience in a growing field and develop your skills in bookkeeping and accounting.
Key Responsibilities
As a Bookkeeping Software Customer Support Specialist, your primary responsibilities will include:
- Providing exceptional customer service to callers with questions related to accounting software processes, ledger entry, navigation, and other troubleshooting needs.
- Utilizing your expertise in bookkeeping and accounting to resolve customer issues and provide solutions.
- Working with customers to troubleshoot issues and provide step-by-step guidance on using accounting software.
- Maintaining a high level of customer satisfaction and resolving issues in a timely and professional manner.
- Staying up-to-date with the latest developments in accounting software and best practices in bookkeeping and accounting.
Requirements and Qualifications
To be successful as a Bookkeeping Software Customer Support Specialist, you will need:
Essential Qualifications:
- Proficiency in QuickBooks Online or comparable accounting software.
- Bookkeeping and accounting expertise, including knowledge of AR, AP, journal entries, reconciliation, and other accounting processes.
- Customer service experience and demonstrated ability to deliver high-quality customer service over the phone.
- Strong ownership of customer issues and the ability to take control of the situation and provide confident resolution.
- Tech-savvy and avid computer user with excellent communication skills.
Preferred Qualifications:
- Previous experience working in a call center environment or providing technical support.
- Familiarity with cloud-based accounting software and bookkeeping practices.
- Experience working with customers in a virtual or remote environment.
Skills and Competencies
To succeed as a Bookkeeping Software Customer Support Specialist, you will need:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and manage your own schedule.
- Strong attention to detail and ability to multitask.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Career Growth Opportunities and Learning Benefits
As a Bookkeeping Software Customer Support Specialist, you will have the opportunity to:
- Gain experience in bookkeeping and accounting and develop your skills in a growing field.
- Work with a range of accounting software and systems.
- Develop your customer service skills and learn how to provide exceptional service to customers.
- Work in a flexible and remote environment and manage your own schedule.
Work Environment and Company Culture
At Working Solutions, we are committed to creating a supportive and flexible work environment that allows our contractors to thrive. As a Bookkeeping Software Customer Support Specialist, you will have the opportunity to:
- Work from home and enjoy the convenience of a remote work environment.
- Schedule your own hours and enjoy the flexibility of creating a schedule that works best for you.
- Be part of a team that is dedicated to providing exceptional service to our clients and their customers.
Compensation and Benefits
As a Bookkeeping Software Customer Support Specialist, you will have the opportunity to:
- Earn up to $20.40 per hour.
- Contractors are guaranteed a minimum of 45 minutes for each hour if available for the full 60 minutes.
- Enjoy a range of benefits, including flexible scheduling, remote work, and opportunities for career growth and development.
Schedule
As a Bookkeeping Software Customer Support Specialist, you will have the opportunity to create your own schedule and work at times that are convenient for you. You will be required to:
- Schedule available hours between 8 am and 8 pm CST, Monday - Friday.
- Work in a quiet, uninterrupted space with an organized desk area.
Technology Requirements
To work as a Bookkeeping Software Customer Support Specialist, you will need:
- A personal computer (no tablet).
- Broadband internet connection, at least 10 Mbps download speed.
- Wired internet connection (no wi-fi or mobile internet).
- Windows 10 or Windows 11 operating system.
- Valid antivirus software installed, running and up to date.
- Wired USB headset with microphone.
Important Information
Please note that:
- You must live and work from the United States, except CA, NY, PA, WA.
- You must successfully pass a criminal background check.
- This is a contractual relationship, and you will remain an independent contractor for the duration of this program assignment.
- Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions.
Conclusion
If you are a motivated and experienced bookkeeping and accounting professional with excellent customer service skills, we encourage you to apply for this exciting opportunity as a Bookkeeping Software Customer Support Specialist. As a member of the WooHoo! Crew, you will have the opportunity to work in a flexible and remote environment, provide exceptional service to customers, and develop your skills in a growing field. We look forward to hearing from you!
Apply Now