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About arenaflex – Pioneering Pharmacy Services for Long‑Term Care
At arenaflex, we have been dedicated to supporting long‑term care and institutional healthcare facilities since 1994. From our headquarters in Louisville, Kentucky, we partner with skilled‑care and assisted‑living communities to deliver specialized clinical and operational pharmacy services that directly improve resident outcomes. Quality isn’t just a goal for us—it’s the foundation of everything we do. Every prescription, every interaction, and every process is guided by a commitment to professional excellence and personal concern for the people we serve.
As an ancillary division of arenaflex, we benefit from a larger network that invests heavily in employee benefits, professional development, wellness programs, and recognition initiatives. Our culture is built on collaboration, continuous learning, and a genuine respect for each team member’s contributions. If you’re seeking a role where you can make a tangible difference in the lives of seniors while growing your career in a supportive environment, read on.
Why Join arenaflex? Competitive Compensation & Comprehensive Benefits
- Competitive salaries with weekly pay cycles to ensure consistent cash flow.
- Automatic quarterly wage increases that reward performance and tenure.
- Robust student loan repayment, scholarships, and tuition reimbursement programs to support your educational aspirations.
- Comprehensive health coverage—including medical, dental, vision, and life insurance—that becomes active on the first of the month following your start date.
- Generous 401(k) matching to help you build a secure financial future.
- Performance‑based bonuses for attendance, employee referrals, and fuel expense assistance.
- Quarterly employee recognition ceremonies celebrating outstanding contributions.
- Access to wellness resources, mental‑health support, and a vibrant employee community.
Position Overview – Customer Care Pharmacy Technician (3rd Shift)
We are looking for a dedicated Customer Care Pharmacy Technician to serve as the critical liaison between our pharmacy operations and the residents, families, and staff of long‑term care facilities on the 3rd shift. This role is pivotal in ensuring seamless communication, timely resolution of issues, and exceptional service delivery across multiple facilities.
Key Responsibilities
- Customer Interaction & Issue Resolution – Provide courteous, knowledgeable support for inquiries, complaints, orders, billing questions, and any other pharmacy‑related concerns.
- Prescription Coordination – Partner with the pharmacy team to secure necessary prescriptions for controlled substances, ensuring compliance with state and federal regulations.
- Claims Management – Resolve rejections, denials, and prior authorizations associated with Medicaid, Medicare D, and private insurance claims, acting as the primary point of contact for insurers.
- Patient Onboarding & Follow‑Up – Connect with prospective patients, facilitate onboarding processes, and conduct follow‑up communications as directed by the Pharmacist In Charge.
- Cross‑Functional Communication – Liaise with Executive Directors, Responsible Parties, Physicians, and Pharmacy Benefit Managers (PBMs) to address medication coverage issues and ensure resident safety.
- Training & Knowledge Sharing – Deliver training to new and existing staff on company standards, performance expectations, and cross‑functional processes to promote consistent service excellence.
- Confidentiality & Data Security – Safeguard all patient and employee information, adhering strictly to HIPAA and internal privacy policies.
- Special Projects – Assist with ad‑hoc initiatives, process improvement projects, and technology implementations as needed.
Essential Qualifications
- High school diploma or equivalent; an associate’s degree is preferred.
- Kentucky Pharmacy Technician Registration or eligibility to obtain it.
- Minimum of one (1) year of pharmacy‑focused customer service experience.
- Experience within healthcare, senior‑living, pharmacy, or long‑term care environments is highly desirable.
- Proven ability to work across multiple facilities and adapt to varying operational workflows.
- Strong proficiency with the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Preferred Skills & Competencies
- Communication Excellence – Clear, compassionate, and professional verbal and written communication skills.
- Problem‑Solving Acumen – Ability to analyze issues quickly, identify root causes, and implement effective solutions.
- Regulatory Knowledge – Familiarity with Medicaid, Medicare D, and private insurance claim processes, including prior authorizations and appeal procedures.
- Technology Savvy – Comfortable navigating pharmacy management software, electronic health records, and claim adjudication platforms.
- Team Collaboration – Demonstrated experience working within cross‑functional teams and supporting colleagues during non‑standard hours.
- Adaptability & Resilience – Ability to thrive in a fast‑paced, 3rd‑shift environment while maintaining composure under pressure.
Career Growth & Learning Opportunities at arenaflex
arenaflex is committed to your professional development. As a Customer Care Pharmacy Technician, you will have access to:
- Structured career pathways leading to senior technician, supervisory, or specialized clinical roles.
- Ongoing continuing education programs, including certifications in pharmacy technology, regulatory compliance, and customer service excellence.
- Mentorship from seasoned pharmacists, pharmacy managers, and senior leaders.
- Opportunities to participate in process improvement initiatives, contributing ideas that shape arenaflex’s service delivery model.
- Cross‑training in related areas such as medication therapy management, quality assurance, and health‑information technology.
Work Environment & Culture at arenaflex
Our 3rd‑shift team operates in a collaborative, supportive setting where each member’s contribution is valued. Key cultural attributes include:
- Respect & Inclusion – We celebrate diversity and ensure every voice is heard.
- Employee Well‑Being – Flexible scheduling, wellness resources, and a strong emphasis on work‑life balance.
- Recognition & Reward – Regular acknowledgment of achievements through awards, shout‑outs, and tangible incentives.
- Transparency – Open communication channels with leadership, allowing for feedback and ideas to flow freely.
- Patient‑Centered Focus – Every action is driven by the goal of improving resident health outcomes and experience.
Compensation, Perks, & Benefits Summary
While precise salary figures are tailored to experience and market conditions, you can expect:
- A competitive base pay with weekly disbursement.
- Quarterly merit‑based raises to acknowledge growth and performance.
- Comprehensive health, dental, vision, and life coverage effective shortly after hire.
- 401(k) match and retirement planning assistance.
- Student loan repayment assistance, tuition reimbursement, and scholarship opportunities.
- Attendance, referral, and fuel allowance bonuses.
- Regular employee recognition events that celebrate both individual and team successes.
Commitment to Equal Opportunity Employment
arenaflex complies with all applicable federal civil‑rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, or any other protected characteristic. We actively promote a workplace where all employees can thrive.
Ready to Make a Difference?
If you are passionate about delivering top‑tier pharmacy support, enjoy problem‑solving in a dynamic, 3rd‑shift environment, and are eager to grow with a forward‑thinking organization, we want to hear from you. Join arenaflex and become an essential part of a team that impacts the health and happiness of countless senior residents each day.
How to Apply
Click the link below to submit your application and begin your journey with arenaflex:
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