This position has responsibility for inspecting, estimating, negotiating, and evaluating 1st and 3rd party auto physical damage claims. The claim types will be basic to moderate physical damage coverages as it relates to damage assessment. The position will serve as a technical resource for auto claim staff and will provide advice and direction to claim professionals on claim damages to achieve optimal outcomes.
Requirements
- Delivers consistent service quality throughout the claim life cycle
- Effectively manages work assignments and promptly travel to location of vehicle / equipment
- Scopes claims utilizing technical expertise and information gathered to accurately determine physical claim value of claims using company recognized resources, estimating and evaluation software
- Establishes the physical damage claim value of assigned losses
- Prepares and documents accurate vehicle / equipment damage appraisals, Actual Cash and Replacement values according to applicable regulatory and corporate guidelines
- Partners with the assigned Claim Professional throughout the life of the claim
- Negotiates the claim with the customer and/or repair facilities leveraging appropriate resources and achieve agreement on value including required payments
- For applicable Total Loss claims, determines settlement amounts, including applicable coverages and deductibles
- Negotiates and conveys claim settlements within authority and initiate payment to the customer, including total loss, rental reimbursement, etc.
- Provides all lines of business and departments, i.e. property, Boat and Yacht, Inland Marine, Public Sector, etc. with inspection assistance as needed, including Catastrophe response
- Effectively manages work assignments and tracks savings and referrals
- Reviews and analyzes coverage and apply policy conditions, provisions, exclusions, and endorsements pertinent to a variety of 1st party auto damage claims
- When appropriate, conducts damage management including properly managing the repair process
- Establishes timely and maintains appropriate claim and expense reserves
- Develops, documents and continually updates a plan of action, including maintaining an effective diary to manage the vehicle repair process to assist with bringing the repairs to a timely resolution
- Communicates claim damage assessment following negotiation of value with repair facilities
- Obtains authorization to initiate payment to the customer/repair facility
- Perform other duties as assigned
Benefits
- Health Insurance
- Retirement
- Paid Time Off
- Wellness Program
- Volunteer Encouragement
Originally posted on Himalayas
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