Job Description:
• Conducting follow-up calls with patients post-discharge to facilitate medication reconciliation
• Providing patient education and adherence support on medications related to heart health and diabetes
• Collecting blood pressures from members’ and providers’ offices
• Collaborating with pharmacists and healthcare providers to identify and address medication-related issues
• Monitoring patient care across the care team
• Documenting patient interactions and medication reconciliations accurately in Arine’s software platform
• Engaging with hospitals, clinics, and pharmacies to coordinate care
• Educating patients on their medications and adherence to treatment plans
• Triaging high-risk members to a clinical pharmacist for in-depth medication reviews
• Participating in process improvement initiatives to enhance care coordination
• Assisting with obtaining necessary referrals and authorizations
• Working with providers’ offices to confirm medication histories as needed
• Managing a consistent volume of outbound and inbound calls
• Meeting individual and team performance metrics related to outreach and engagement
• Scheduling patients for telephonic or videoconference appointments
• Preparing and sending patient educational materials as needed
Requirements:
• A Bachelor’s degree in Nursing (BSN) and/or an active Registered Nurse (RN) license in New York
• Bilingual proficiency in Mandarin and/or Cantonese and English is required
• Prior experience in case management and a solid understanding of care coordination processes
• Strong knowledge of medication management, including medication reconciliation and related terminology
• Excellent written and oral communication skills in both English and Chinese
• Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment
• Ability to prioritize effectively and manage multiple tasks in a fast-paced healthcare environment
• Demonstrated reliability, accountability, and follow-through
• High attention to detail with a strong commitment to documentation accuracy
• Comfort working in a metrics-driven environment with tracked outcomes and quality
• A collaborative team player who can also work independently
Benefits:
• Full benefits starting from day one
• Opportunity for growth and learning
• Dynamic role contributing to company growth
• Collaborating with experienced Clinicians, Engineers, and Digital Health Entrepreneurs