Charles Schwab is a leading financial services company that empowers its employees to make an impact on their careers. They are seeking a Client Technical Support Associate to respond to tier II escalated technical inquiries from clients regarding online access and navigation of their systems and accounts, while delivering exceptional client service.
Responsibilities
- Responds to tier II escalated technical inquiries from internal and external clients regarding online access and navigation of website, systems and accounts
- Supports the one call resolution, while still providing a means for further escalation if necessary
- Provides Client Support and Protection typically related to online access attempts via electronic channels
- Strives to execute the balance of being productive and efficient, while delivering exceptional client service
Skills
- Minimum of one-year prior client service experience
- Shift Flexibility: There are various schedules of weekdays, and early evenings shifts
- Proven experience utilizing strong troubleshooting techniques, de-escalating, and problem solving, ideally in a Call Center environment
- Excellent interpersonal skills, including proven listening skills, and the ability to effectively communicate technical trouble shooting steps in a detailed, well-organized manner over the phone
- Demonstrates a technical aptitude by quickly assimilating technical concepts and new technology
- Excellent knowledge of common browsers such as Edge, Chrome, Safari and Firefox and a high-level understanding of Apple and Android based mobile devices
- Extensive knowledge of PC/Mac computing environments including operating systems, peripherals, & navigating through complex software
- Experience working in a team environment, including sharing feedback and knowledge with peers
- Passion for service, positive attitude, enthusiasm, professionalism, and strong client focus
- Promotes and embraces positive client interactions, as well as personal, team, and company improvement
- Efficient in utilizing many diverse resources and computer screens simultaneously while delivering exceptional service over the phone
- Adept at anticipating and adapting to changing job needs with exceptional results
- Effective critical thinking through probing questions to identify solutions in unique situations, while demonstrating sound business judgement
- 2+ years of prior client service experience
- 1 year or more of Financial Services industry experience
- Excellent technical knowledge of the Internet, Networking, Wi-Fi, and ISP's
Benefits
- Bonus or incentive opportunities
Company Overview
We have plans for every turn you take. It was founded in 1973, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is https://www.schwab.com/.Company H1B Sponsorship
Charles Schwab has a track record of offering H1B sponsorships, with 579 in 2025, 468 in 2024, 455 in 2023, 705 in 2022, 483 in 2021, 282 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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