Bilingual Human Resources Generalist, Service Center

Your Opportunity as the Bilingual HR Generalist, Service Center Serve as the first point of contact for an employee or manager contacting the HR Shared Services team. Ensure timely responses to questions and inquiries from employees, retirees and dependents about benefit programs and human resources policies. Use a unique telephony and knowledge management system and leverages a case management tool within Workday for tracking requests. Provide project-based assistance on health, welfare and retirement benefits, time tracking, organization development programs, and employee pay. Location: Orrville, OH Work Arrangements: Hybrid, 45% in office expectation In this role you will: Serve as a first point-of-contact for current and former Smucker employees (and, occasionally, non-employees such as applicants or contractors) for questions regarding all HR policies and procedures. Demonstrate broad knowledge of all HR policies and procedures to answer both general and employee-specific questions. Leverage knowledge base to target and customize unscripted responses to individual employees (based on location or union specific programs, grandfathered provisions, etc.). Draft new internal knowledge resources when necessary. Analyze complex information (employee provided, system generated, etc.) to identify issues and root causes. Using system knowledge and understanding of prior case handling, effectively resolve or escalate issues. Communicate resolutions to employees. Prioritize and respond to employee requests using case management system; assist other service center employees with opening, recording, processing, or closing cases in the system; conduct training for other service center employees to ensure effective use of the system across the team. Seek guidance from, or transfer more complex inquiries/requests to the Tier 2 shared services resources, Contact Center Manager, or other COEs within HR. Specialize in selected HR areas as “team lead”; demonstrate conceptual and practical knowledge in these specialization areas. Execute day-to-day duties and support the team regarding proper procedures, policies, and requirements within specialization areas Partner and collaborate with shared services team members on special projects or assignments Effectively describe, initiate, review, edit, approve and/or process Workday requests and transactions. Transactions may include new hire onboarding tasks, rehires, terminations, job changes, personal data changes, compensation changes, benefits changes, and transaction corrections. Ensure data integrity and timely processing of transactions. Deliver excellent customer service to employees and constituents who reach out for assistance. Provide ad hoc support translating internal HR communications and materials to Spanish The Right Place for You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. What we are looking for: Minimum Requirements: Associates degree in Human Resources or related field General knowledge of HR policies and practices General knowledge of HRIS systems, Workday preferred Proficient in Excel and comfortable analyzing data to support shared services team partners and improvement opportunities Customer service skills including an ability to adapt and respond to different types of employees, including difficult callers. A sense of urgency in solving customer requests to ensure timely resolution. Ability to interact with and support all levels of management. Demonstrated ability to maintain a high degree of confidentiality and sensitivity to compliance-related matters. Ability to work under pressure, multi-task, and meet deadlines. Ability to excel in a team-based environment, demonstrating collaboration, and teamwork. Bilingual in Spanish and English Learn More About Working at Smucker Our Total Rewards Benefits Program Our Thriving Together Philosophy Supporting All Impacted by Our Business Our Continued Progress on Inclusion, Diversity and Equity Follow us on LinkedIn® We are a community of passionate, talented professionals committed to making food people and pets love while supporting all those who count on our business. We celebrate the uniqueness of each individual, promote their development and growth and ensure effective collaboration and continued productivity to drive the success of our organization. You deserve a positive and encouraging work environment. One that allows you to deliver your best work and become your best professional self. That is exactly what you will find at Smucker. Inspired by our unique culture, we are determined to support every employee holistically by meeting their physical, emotional and financial needs through: Our Total Rewards benefits Continuous opportunities to learn, grow and develop Our continued progress to become an inclusive and diverse organization. We are taking meaningful steps to enhance the inclusivity of our workplace and the diversity of our organization. Learn more We believe success is driving business growth while also helping those associated with our Company thrive. Learn more The J. M. Smucker Co. (the “Company”) is an Equal Opportunity Employer. No person will be discriminated against in hiring or in any other aspect of their employment on the basis of race, color, religion, sex (including pregnancy), age, national origin, ancestry, citizenship status, sexual orientation, gender identity or expression, transgender status, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law. Apply tot his job