Work From Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections

Employer Industry: Financial Services Why consider this job opportunity: - Salary up to $49,774 - Comprehensive benefits including Day 1 coverage for Medical, Dental, Vision, and Prescription plans - Flexible schedule options and paid time off - Opportunities for career advancement and professional development - Supportive work environment that values unique perspectives and experiences - Ability to work from home with the necessary technology requirements What to Expect (Job Responsibilities): - Provide exceptional customer service by actively listening to and understanding customer needs - Advocate for customers, resolving issues in alignment with compliance and regulatory requirements - Investigate customer concerns and implement process improvements based on trending issues - Support and guide other customer service associates in resolving customer complaints - Maintain a strong focus on empathy and effective communication throughout interactions What is Required (Qualifications): - High School Diploma, GED, or equivalent certification - At least 3 years of Customer Service or Call Center experience - At least 1 year of experience using Google Suite or Microsoft Office - Bilingual in Spanish and English - Reliable internet connection meeting specified performance criteria How to Stand Out (Preferred Qualifications): - At least 4 years of Customer Service or Call Center experience - At least 1 year of experience in the Financial Industry - At least 1 year of Collections experience #FinancialServices #CustomerService #Bilingual #WorkFromHome #CareerOpportunity "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." Apply tot his job