**Temporary Customer Service Representative – Utility Billing and Sales Tax Support**

Are you a customer service professional with a passion for delivering exceptional support to citizens and businesses? Do you have a knack for resolving complex issues and providing accurate information in a high-volume environment? If so, we invite you to join blithequark's team as a Temporary Customer Service Representative, where you will play a vital role in ensuring the smooth operation of our utility billing and sales tax services. **About blithequark** blithequark is a dynamic organization dedicated to providing top-notch services to our community. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Our team is comprised of talented individuals who share a passion for making a difference in the lives of our citizens and businesses. As a Temporary Customer Service Representative, you will be part of a collaborative and supportive team that values diversity, inclusion, and continuous learning. **Job Summary** As a Temporary Customer Service Representative, you will provide exceptional customer service to all utility billing and sales tax customers, ensuring that their needs are met in a timely and professional manner. You will be responsible for resolving complex issues, processing payments, and providing accurate information to customers, businesses, and other agencies. Your excellent communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team. **Key Responsibilities** * Provide customer information, respond to, and resolve difficult and sensitive inquiries and concerns from citizens and other agencies regarding charges, delinquencies, refunds, and services for water, sewer, and sanitation services. * Handle new customer accounts by accepting applications for utility services and sales tax and/or business licenses; review applications for accuracy and completeness; process new accounts and update the system. * Analyze and educate customers in the areas of sales tax, water consumption, sewer calculations, and troubleshoot high usage complaints. * Analyze customer account information for payment options, payment arrangements on delinquent utility accounts. * Accept and process utility payments over the phone and utility, sales tax, and miscellaneous receipts in person. * Open and close utility accounts and prepare appropriate work orders for the Field Customer Service department. * Research municipal billing or sales tax databases to obtain account information for billing discrepancies, proper payment posting, or determining action to be taken on delinquent accounts and submit required miscellaneous, financial adjustments. * Advise license applicants and tax code violators of ordinance regulations and license requirements; disburse appropriate license applications. * Review and input sales tax returns, applications, and statement of accounts which include a high volume of data entry. * Provide taxpayer information to audit staff for possible audit leads. * Review laws, ordinances, code, and policies to verify taxability, classify license types, and authorize deduction allowances: educate businesses about licensing requirements and sales tax responsibility; assist customers in completion of forms and reconciliation. * Receive deposits, count, and verify totals, enter into iNovah cash receipts system, prepare treasurers receipts, and prepare deposits for various city accounts; post cash receipts from internal and external sources into iNovah cash receipts system. * Balance cash drawer; prepare and reconcile daily deposits, cash, and fund-department-account entry; prepare deposit for armored car transport; may also include processing waste disposal transactions, processing and scanning utility billing and sales tax remittances, and batch balancing. **Essential Qualifications** * Two years of customer service experience involving financial transactions, including face-to-face customer contact, and working in a high-volume call center. * Any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities is qualifying. * One year of relevant experience may be substituted for each year of required education. **Knowledge and Skills** * Knowledge of City licensing ordinances, City and State tax codes, general business operation, accounting, and municipal billing systems. * Customer service principles, relational database systems, use of personal computers, and various software applications. * Modern office practices, procedures, and equipment. **Ability and Success Factors** * Interpret and apply codes, statutes, and policies and procedures. * Effectively communicate verbally and in writing. * Influence, negotiate, and defuse difficult situations. * Use tact and discretion when dealing with the public. * Establish and maintain effective working relationships with businesses, City staff, and the public. * Exercise judgment in prioritizing and processing payment transactions. * Prepare and maintain complete and accurate financial records and files. * Make mathematics calculations with speed and accuracy. * Follow oral and written instructions and standing procedures. **Work Environment and Culture** As a Temporary Customer Service Representative, you will work in a fast-paced office environment with extensive standing. You will be exposed to hostile, irate, and sometimes threatening individuals over compliance issues. However, you will also be part of a supportive team that values diversity, inclusion, and continuous learning. Our office is equipped with modern technology and equipment, and we offer a comprehensive employee wellness program to promote your physical and mental well-being. **Compensation and Benefits** blithequark offers a generous benefits package, including: * Leave Accruals: 17 days annually, up to 24 days annually based on years of service. * Holidays: 11 paid holidays per year. * Sick Leave: 14 days per year. * Retirement: Arizona State Retirement System, with mandatory employee contributions of 12.27% matched by the City. * Medical: Three options administered by Blue Cross Blue Shield Arizona, with the City contributing $1,000 annually to Health Savings Account when a high deductible health plan is selected. * Healthcare Cost Reduction incentives up to $360/year are available to participating employees. * Comprehensive Employee Wellness Program. * Dental: Two options administered by Delta Dental. * Vision: Administered by United Healthcare. * Life: City-paid life insurance equal to annual salary rounded to the nearest thousand. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Temporary Customer Service Representative position at blithequark. Please submit your application through our website, and we will review your qualifications and experience. We look forward to welcoming you to our team! Apply for this job