Technical Engineer - Shelton, CT

Sectra is looking for Technical Engineers who are passionate about technology and want to support systems that directly improve patient care. In this role, you will troubleshoot technical issues, collaborate with internal teams, and support customer implementations for enterprise imaging systems. Responsibilities Support customer environments by troubleshooting technical issues related to enterprise imaging systems Investigate system behavior by analyzing logs and identifying patterns that require longer-term solutions Collaborate with internal engineering and project teams to coordinate fixes and system improvements Support new customer implementations by assisting with system configuration and basic integration work Work closely with hospital IT teams and clinical users to understand workflows and technical requirements Build long-term relationships with customers and serve as a reliable technical contact for your assigned portfolio Participate in an after-hours support rotation once fully trained Skills You have up to 5 years of experience in technical support, systems administration, engineering, or a related IT role You bring strong analytical skills and a methodical approach to troubleshooting You have a solid understanding of networking fundamentals and Windows and/or Linux environments You are comfortable working directly with customers and explaining technical concepts in a clear and approachable way You are curious, motivated, and eager to learn new systems and workflows You are able to work in the Shelton, Connecticut office a minimum of three days per week Experience with healthcare IT, DICOM, HL7, SQL, or virtualization is helpful but not required Benefits Comprehensive medical, dental, and vision coverage Generous paid time off and paid parental leave Retirement plan with company match Supportive environment with ongoing learning and development Company Overview Sectra is a company that creates and sells products in secure communication and medical information technology. It was founded in 1978, and is headquartered in Linköping, Ostergotlands Lan, SWE, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Sectra has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2023, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.