Technical Account Manager / Customer Care B2B SaaS (Full remote)
About Yuma AI: Yuma is building a complete orchestration platform that deploys autonomous AI agents dedicated to customer support in e-commerce. We are one of the leaders in this space and we offer one of the most advanced platforms to date, supporting over 150 paying customers. Our agents replicate human capabilities by taking actions and retrieving information from external services as needed. Our top merchants automate over 80% of their support tickets through Yuma. Yuma was founded byGuillaume Luccisano, a 3rd time YC founder, and now boasts a team of 20 highly dedicated talents. We are in our 10th consecutive month of double-digit growth and aim to multiply our revenue by 4 in 2026. At Yuma, our clients rely on us to set up their accounts and get the most out of our platform. This is where you come in. As a Technical Account Manager, you will play a key role in making sure merchants successfully adopt and benefit from our AI solution. Your main responsibilities will be: • Support Account Managers during onboarding by configuring merchant accounts. • Handle support requests from active clients, troubleshoot issues, and suggest improvements. • Be the primary contact for clients on support-related questions and needs. • Work closely with Account Managers and product/tech teams to deliver the best service, helping clients automate more tickets and improve satisfaction. Your profile : We are looking for someone who enjoys solving problems. You should be logical, detail-oriented, and comfortable digging into issues until you find the right fix. Hard skills: • Strong problem-solving and debugging abilities • Ability to follow logical flows and make systems work as intended • Comfortable with tech tools (Spreadsheets, Helpdesk, Hubspot...etc) • Fluent in English (written and spoken) Soft skills : • Clear and proactive communication with clients and teammates • Organized and reliable in following up on tasks • Product-oriented mindset: curious, eager to improve features and processes • Team player who can collaborate across support, account management, and product/tech Bonus : • Previous experience in customer support for B2B SaaS • Familiarity with e-commerce tools (Shopify, Gorgias, Zendesk, etc.) • Basic technical skills (APIs, no-code tools, SQL, or similar) OUR CULTURE Please, if you are considering applying, first read our culture page: Apply tot his job