**Supply Chain Customer Service Manager – Driving Excellence in Customer Experience at blithequark**

Are you a seasoned professional with a passion for delivering exceptional customer service and driving business growth? Do you have a knack for leading high-performing teams and developing innovative solutions to complex problems? If so, we invite you to join blithequark, a global leader in packaging solutions, as our Supply Chain Customer Service Manager. At blithequark, we're committed to creating a better packaging experience for our customers, employees, and communities. Our talented people are the driving force behind our success, and we're constantly reinventing the wheel with brilliant solutions every year. As a Supply Chain Customer Service Manager, you'll play a critical role in leading our Customer Service Department and developing key processes to increase customer satisfaction. **About blithequark** blithequark has been changing the face of products and packaging since 1899, with a rich history of innovation and growth. From a small family business to a multi-billion-dollar global company, we've remained true to our core values of "People Build Businesses." Today, we're a world leader in global packaging solutions, with diversified operations in over 34 countries and a portfolio of brands that are recognized and respected worldwide. **Key Responsibilities** As our Supply Chain Customer Service Manager, you'll be responsible for: * Directing and managing all aspects of the Customer Service Department activities, policies, objectives, and initiatives * Managing the CSR customer account assignment and establishing key backup support * Engaging with customers regarding their forecast and supply chain information * Participating in the SIOP process, managing and providing any data required * Engaging in the customer RFQ process and new customer onboarding procedures * Setting performance metrics, training staff, handling escalated customer issues, and analyzing customer feedback * Complying with established job safety practices, policies, and procedures as specified in plant and corporate directives for the safe performance of the work assignment * Supporting and following the SQF (Safe Quality Food System) guidelines of the food safety system **Requirements** To succeed in this role, you'll need: * Strong leadership, excellent communication, conflict resolution, and focus on continuous improvement * Working knowledge in manufacturing principles, practices, nomenclature, and procedures * Logistics management, production planning, manufacturing environment, financial management, business principles, and practices * Microsoft Excel, CRM, and general ERP system knowledge * Ability to apply intensive and diversified evaluation, selection, and substantial adaptation and modification of standard production planning techniques, procedures, and criteria **Preferred Qualifications** * Experience in a similar role, preferably in the packaging or manufacturing industry * Proven track record of driving business growth and improving customer satisfaction * Strong analytical and problem-solving skills, with the ability to think critically and creatively * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders **What We Offer** As a Supply Chain Customer Service Manager at blithequark, you'll enjoy a comprehensive total rewards package, including: * Competitive annual base salary range of $132,160 to $148,680, plus an annual target bonus of 12.5% of base salary * Comprehensive medical, dental, and vision coverage for you and your dependents, including FSA and HSA options * 401(k) retirement plan with company match * Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services * Paid time off and holidays to recreate, rejuvenate, and care for the health of yourself and family * Variety of company-paid and voluntary employee-paid insurance plans, including life, personal accident, and disability insurance * Tuition reimbursement **Work Environment and Culture** As a member of our team, you'll be part of a dynamic and collaborative work environment that values innovation, creativity, and continuous improvement. Our Columbus, Ohio or Brookline, Ohio facility offers a range of amenities and benefits, including: * State-of-the-art equipment and technology * Collaborative and open workspace * Opportunities for professional growth and development * Recognition and rewards for outstanding performance * A culture that values diversity, equity, and inclusion **How to Apply** If you're a motivated and results-driven professional with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!