**Senior Manager, Global Training Delivery Management, Customer Service at blithequark**

Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you have a proven track record of driving global training initiatives and improving productivity in a fast-paced, dynamic environment? If so, we invite you to join blithequark as a Senior Manager, Global Training Delivery Management, Customer Service. At blithequark, we're committed to being the most customer-centric company on earth. To achieve this goal, we need talented, driven individuals who share our passion for delivering exceptional customer experiences. As a Senior Manager, Global Training Delivery Management, Customer Service, you'll play a critical role in leading our worldwide training delivery teams, ensuring that our global workforce is equipped with the skills and knowledge needed to provide outstanding customer service. **About the Role** As a Senior Manager, Global Training Delivery Management, Customer Service, you'll be responsible for overseeing teams located across the Americas, Europe, India, and Asia Pacific. You'll lead a large team of trainers and support staff that deliver thousands of trainings to our global workforce annually, including managing all new hire training for blithequark Customer Service. Your primary objective will be to partner closely with program leaders, training designers, and operations teams to ensure the quality, productivity, and management of all new hires during their initial weeks at blithequark. **Key Responsibilities** * Lead an organization of 400+ trainers, embodying blithequark's leadership principles to be a leader of leaders. * Partner closely with Workforce Staffing, Capacity Planning, and Operations to ensure new-hires are trained and ready to support customers. * Establish and achieve customer service quality goals for trainees over their first 300+ contacts. * Improve global trainer productivity by eliminating waste and developing effective mechanisms. * Report to senior leaders on training completion, quality, and productivity metrics. * Develop an emergency response mechanism to provide on-demand training services 24/7/365. * Own the new-hire associate experience and enable blithequark to strive to be Earth's Best Employer. **Requirements** * 10+ years' experience in Customer Service operations, training, or program management. * Experience supporting large and distributed employee work groups globally, including a remote workforce. * Superior analytical skills. * Expert in the principles and processes of an inbound contact center. * Bachelor's Degree. **Nice-to-Haves** * 5+ years' experience in training or a related field. * Proven track record of developing mechanisms to scale globally. * Strong writing skills and experience presenting to senior leaders. **Benefits** * Medical, Dental, and Vision Coverage * Maternity and Parental Leave Options * Paid Time Off (PTO) * 401(k) Plan **Why Join blithequark?** At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe in investing in our employees' growth and development, providing opportunities for career advancement, and recognizing their contributions to our success. If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's shaping the future of customer service, we invite you to apply for this exciting opportunity. **How to Apply** If you're a motivated and experienced leader who's passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! What We Offer At blithequark, we're committed to providing a comprehensive benefits package that supports our employees' physical, emotional, and financial well-being. Our benefits include: * Medical, Dental, and Vision Coverage * Maternity and Parental Leave Options * Paid Time Off (PTO) * 401(k) Plan Our Culture At blithequark, we're passionate about creating a work environment that's inclusive, diverse, and supportive. We believe in investing in our employees' growth and development, providing opportunities for career advancement, and recognizing their contributions to our success. Our culture is built on the following values: * Customer Obsession: We're committed to delivering exceptional customer experiences that exceed their expectations. * Ownership: We take ownership of our work and strive to make a positive impact on our customers and our company. * Invent and Simplify: We're passionate about innovating and simplifying processes to improve efficiency and effectiveness. * Are Right, A Lot: We're committed to making informed decisions that drive business results and improve customer satisfaction. * Learn and Be Curious: We're passionate about learning and growing, and we encourage our employees to explore new ideas and perspectives. Why Work at blithequark? At blithequark, we're committed to creating a work environment that's engaging, challenging, and rewarding. We believe in investing in our employees' growth and development, providing opportunities for career advancement, and recognizing their contributions to our success. If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's shaping the future of customer service, we invite you to apply for this exciting opportunity. How to Apply If you're a motivated and experienced leader who's passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Equal Employment Opportunity blithequark is an equal employment opportunity employer. We welcome applications from diverse candidates who share our passion for delivering exceptional customer experiences. We're committed to creating a work environment that's inclusive, diverse, and supportive, and we believe in investing in our employees' growth and development. Disability Accommodations blithequark is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodations during the application process, please contact our HR department at [insert contact information]. Confidentiality blithequark is committed to maintaining the confidentiality of our applicants' personal and professional information. We'll only use your information for the purpose of evaluating your application and will not share it with any third parties without your consent. Application Process To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We'll review your application and contact you if we'd like to schedule an interview. Interview Process Our interview process typically includes a combination of phone or video interviews, in-person interviews, and skills assessments. We'll ask you a series of questions to assess your qualifications, experience, and fit for the role. What to Expect If you're selected for an interview, we'll provide you with more information about the interview process and what to expect. We'll also provide you with any necessary materials or instructions to prepare for the interview. Conclusion At blithequark, we're passionate about delivering exceptional customer experiences and creating a work environment that's inclusive, diverse, and supportive. If you're a motivated and experienced leader who's passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for this job