[Remote] Training and Implementation Consultant (Parts & Service / Fixed Ops)

Note: The job is a remote job and is open to candidates in USA. Pinewood.AI is looking for highly experienced automotive training and implementation professionals to run Parts & Service deployments as they expand across North America. The role involves delivering end-to-end implementations, designing and delivering training, and ensuring successful adoption of their technology at dealerships, with extensive travel required. Responsibilities • Deliver end-to-end implementations of Pinewood.AI for Parts & Service / Fixed Operations, from discovery and scoping through configuration, training, go-live, and hypercare • Design, adapt, and deliver high-quality training to mixed-ability audiences, from technicians and service advisors to fixed ops directors and general managers, both on-site and remotely • Create and localise training materials for the North American market, tailoring terminology, spelling, examples, and process detail for US users • Configure fixed operations workflows, including service reception, menus and labour pricing, WIP, parts inventory, warranty handling, and reporting • Coach best practices for technician scheduling, parts ordering, ELR improvement, hours sold, and OEM integrations • Deliver business change activities such as stakeholder alignment, adoption planning, and measurement of training effectiveness • Capture lessons learned, contribute to implementation playbooks, and mentor colleagues to raise capability across the team • Collaborate with product, support, and delivery teams to resolve issues, share feedback, and improve the overall rollout process • Travel extensively across North America, approximately 80% of the time, to deliver on-site consultancy and training Skills • Significant aftersales/fixed operations background with strong exposure to service and parts processes • Demonstrable expertise in training, facilitation, and change management for enterprise software, ideally DMS or fixed ops platforms • Experience designing curricula and training assets, including localisation for new markets • Proven ability to manage complex multi-site rollouts and influence senior stakeholders • Highly organised, analytical, and comfortable prioritising across concurrent projects • Familiarity with major dealership management and fixed operations systems such as CDK, Reynolds, Dealertrack, MyKaarma, or Xtime • Excellent communication and presentation skills, able to engage and motivate mixed ability audiences • Confidence in coaching senior leaders and driving operational change • Willing and able to travel extensively across the United States and Canada (around 80%) • Adaptable and proactive, thriving in a fast-changing, startup environment • Drivers Licence • Direct experience of large-scale DMS or service platform implementations • Proven track record of improving implementation or training methodology across a team or organisation • Experience working with fast-growing or international technology companies, especially in startup-style environments • Understanding of how aftersales/fixed operations performance drives overall dealership success Benefits • Generous car allowance • Excellent bonus scheme • Flexible mix of home and office working • 4 weeks PTO • 401k • Excellent health insurance benefits • Regular 1-2-1s and career development opportunities Company Overview • Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business. It was founded in 1981, and is headquartered in Birmingham, Birmingham, GBR, with a workforce of 201-500 employees. Its website is Apply tot his job