Remote Technical Support Specialist

Overview Join our dynamic team as a Customer Service Representative and become the friendly voice that delivers exceptional support and solutions to our valued clients. In this energetic role, you will engage with customers across multiple channels, providing timely assistance, resolving inquiries, and ensuring a positive experience that fosters loyalty and satisfaction. Whether communicating in English or other languages, your enthusiasm and dedication will help us build lasting relationships and elevate our client services to new heights. This paid position offers an exciting opportunity to develop your communication skills while making a real difference in people's lives. Responsibilities • Respond promptly to customer inquiries via phone, email, or chat, demonstrating excellent phone etiquette and communication skills. • Assist clients with product or service questions, troubleshooting issues, and providing clear, detailed information to ensure complete understanding. • Handle outbound calling campaigns to follow up on customer requests or gather feedback for continuous improvement. • Maintain accurate records of customer interactions through data entry and CRM (Customer Relationship Management) systems using Microsoft Office tools. • Process transactions such as cash handling or account updates efficiently while adhering to security protocols. • Collaborate with team members to resolve complex issues, utilizing analysis skills to identify root causes and suggest effective solutions. • Support client services initiatives by contributing to a positive team environment and sharing insights for process enhancements. Qualifications • Proven experience in call center environments or customer support roles is preferred; familiarity with outbound calling is a plus. • Strong communication skills in English; bilingual abilities are highly desirable to serve diverse client needs. • Demonstrated proficiency in Microsoft Office applications and general computer skills for data entry and documentation tasks. • Excellent phone etiquette with the ability to handle high-volume calls professionally and courteously. • Ability to multitask effectively while maintaining attention to detail during data entry and transaction processing. • Previous experience in sales or client services enhances your ability to upsell or recommend solutions confidently. • Knowledge of analysis skills helps in understanding customer needs and providing tailored support. Join us as a Customer Service Representative where your enthusiasm fuels exceptional service! We value energetic individuals committed to making every customer interaction positive and memorable. Your dedication will help us create a welcoming environment that encourages trust, loyalty, and continued growth—both for our clients and your career development! Job Types: Full-time, Contract, Part-time, Temporary, Temp-to-hire Pay: $23.91 - $28.80 per hour Expected hours: 40.0 per week Benefits: • 401(k) matching • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance Work Location: Remote Apply tot his job