[Remote] Solutions Engineer, Pro Products

Note: The job is a remote job and is open to candidates in USA. ServiceTitan is a company that specializes in providing software solutions for businesses. They are seeking a Pro Products Solutions Engineer to assist existing customers in adopting new features through a combination of sales skills and technical expertise, while collaborating with cross-functional teams to ensure alignment in delivering the best solutions. Responsibilities Partner with the Pro Sales team to lead custom product demonstrations based upon business process and workflow of existing customers Analyze and provide objective feedback for Account Managers if customers are compatible with the recommended product and/or features Support on any up-selling opportunities to current customers on additional ServiceTitan products to drive increased recurring revenue Reposition customer objections by providing creative workflow solutions based upon deep knowledge of ServiceTitan’s software and the advantages of our product versus the competition Create clear documentation and approach for delivery to the implementation team Maintain and update industry-specific scripts for the internal team to use during demos Respond to functional and technical elements of RFIs/RFPs Collaborate with cross-functional teams to share consumer insights Be the subject matter expert on any product updates and/or releases to address any potential implications for business owners Skills 1-2 years of experience in Solutions Engineering and/or relevant experience in Sales, Product, or Engineering Proven track record of success within or assisting the Sales organization at previous company Natural ability to think and act proactively to address roadblocks and issues Strong communication skills to work effectively with a group of people A desire to constantly learn and apply these learnings in your day-to-day Background in the Trades and/or Marketing a plus Benefits Flextime, recognition, and support for autonomous work Holistic health and wellness benefits Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents) FSA and HSA 401k match Telehealth options including memberships to One Medical Support for Titans at all stages of life Parental leave and support Up to $20k in fertility services (i.e. IUI and IVF) Surrogacy, and adoption reimbursement On demand maternity support through Maven Maternity Free breast milk shipping through Maven Milk Pet insurance Legal advisory services Financial planning tools Company Overview ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing. It was founded in 2007, and is headquartered in Glendale, California, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship ServiceTitan has a track record of offering H1B sponsorships, with 54 in 2025, 49 in 2024, 45 in 2023, 73 in 2022, 64 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role.