[Remote] Senior Director - Agentic AI

Note: The job is a remote job and is open to candidates in USA. Foundever is the next-generation services leader reinventing customer experience (CX). The Director of Agentic AI will lead the strategic development and operational execution of advanced AI capabilities within the BPO organization, focusing on building high-performing teams and integrating AI into contact center operations. Responsibilities • Define and execute the roadmap for Agentic AI adoption across client operations and internal processes • Drive innovation in AI-driven automation, conversational interfaces, and generative AI applications • Build, scale, and mentor global AI teams specializing in process automation, RPA, and conversational AI • Foster a culture of experimentation, continuous learning, and delivery excellence • Establish best practices, frameworks, and governance for AI deployment in BPO environments • Develop reusable AI assets and accelerators to enable rapid client onboarding and transformation • Partner with operations leaders to identify automation opportunities and deliver measurable business impact • Ensure AI solutions meet performance, compliance, and security standards • Act as a trusted advisor to clients on AI strategy, implementation, and scaling • Support pre-sales and solutioning for AI-led transformation programs • Stay ahead of emerging AI trends and technologies; evaluate and integrate cutting-edge tools • Represent the organization at industry forums and contribute to thought leadership content Skills • 7 to 10 years in technology or digital transformation roles, with at least 5 years in senior leadership • Demonstrated success in building and scaling AI or automation teams in a global delivery model • Deep understanding of Intelligent Automation, RPA platforms (e.g., UiPath, Automation Anywhere), and process optimization • Hands-on experience with Conversational AI (chatbots, voice bots) and Generative AI technologies • Familiarity with Agentic AI concepts and frameworks • Strong grasp of BPO operations, contact center dynamics, and client engagement models • Ability to translate AI capabilities into tangible business outcomes • Excellent communication and influencing skills; ability to engage C-level executives • Knowledge of data security, privacy regulations, and ethical AI practices • Advanced degree in Computer Science, AI/ML, Data Science, or related field • Certifications in RPA, AI/ML, or cloud platforms (UiPath, AWS, Azure, GCP) • Experience in multi-industry BPO environments (e.g., BFSI, Retail, Healthcare) • Experience in NLU, NLP, LLM's and conversational workflows Company Overview • Foundever is a customer experience company that offers AI and CX analytics, strategy, design, metaverse, and CX channel solutions. It was founded in 2019, and is headquartered in Miami, Florida, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • Foundever has a track record of offering H1B sponsorships, with 2 in 2024, 2 in 2023. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job