[Remote] Remote Revenue Cycle Phone Support & Billing Assistant

Note: The job is a remote job and is open to candidates in USA. Luna Physical Therapy is an innovative company redefining physical therapy through technology and clinical models. They are seeking a Remote Patient Billing & Support Assistant to help patients with payments, insurance questions, and account management while ensuring a positive experience throughout the billing journey. Responsibilities Answer inbound patient phone calls as they come in Manages Copay Collections and communicates with other departments, for any needs/patient reach out Create Partner cases Daily Weekly posting of late cancels Daily review of patient electronic communications and delegation as needed Create and maintain billing ledgers for patients with specific requests for their insurances Assist other teammates in larger projects as needed Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary Maintains industry level working knowledge of medical billing occurring in Luna Support Admin functions Queue based work for their sole job function (authorizations, insurance payment posting, etc.) Achieves goals set by management Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed Performs Ad Hoc tasks at managers discretion Skills Typically requires a minimum of 1 year of related experience Strong attention to detail and time management skills A positive attitude and an eagerness to learn Have experience in healthcare billing, medical coding, customer service, or call center support Are organized, empathetic, and tech-savvy Benefits Paid Time Off with holiday Medical, dental & vision insurance on the first of the month following start date Company Overview Founded in 2018, Luna is the leading in-home, tech-enabled physical therapy platform. It was founded in 2018, and is headquartered in Menlo Park, California, USA, with a workforce of 1001-5000 employees. Its website is