[Remote] Medicaid Member Support - CSR

Note: The job is a remote job and is open to candidates in USA. Conduent is a company that delivers mission-critical services and solutions on behalf of Fortune 100 companies and governments. They are seeking Call Center Customer Service Representatives to support Medicaid members in Montana, addressing inquiries and ensuring members' needs are met. Responsibilities • Using a computerized system, responds to Montana Medicaid member inquiries in a call center environment using standard scripts and procedures. • Gathers information, assesses caller needs, research and resolves inquiries and documents calls. • Provides clear and concise information regarding member eligibility status, passport provider change and member benefits. • Follows documented policies and procedures including call handling and escalations. • Overall acts as an advocate for the Medicaid members to ensure their needs are met. • Verify documentation and images. • Attend scheduled staff meetings. • Complete required assigned training. • Track daily task for quality review. Skills • Must be able to work MST business hours • Ability to communicate clearly and confidently • Ability to multi-task and manage time effectively • Attention to detail, grammar, and spelling accuracy • Must pass a criminal background check and drug screening • H.S Diploma or GED • One year of medical insurance or medical office experience • Computer system experience with data entry and database documentation knowledge • Call center or professional office experience Benefits • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • A retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time Company Overview • Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. It was founded in 1998, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is https://www.conduent.com/. Company H1B Sponsorship • Conduent has a track record of offering H1B sponsorships, with 8 in 2025, 14 in 2024, 10 in 2023, 12 in 2022, 8 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.