Remote Live Chat Support Specialist
Connected by creativity and driven by purpose. Hourglass Cosmetics is a vegan and cruelty-free beauty brand, redefining luxury cosmetics with high-performance products, innovative formulas, and award-winning franchises. Recognized by Forbes, Fast Company and Time Magazine as one of the most inventive beauty companies, Hourglass leads the industry with its breakthrough products and its commitment to animal welfare. Founded in 2004, Hourglass is globally available in 32 markets and nearly 4,600 doors including Sephora, Ulta, Neiman Marcus, Selfridges, Space NK and more. Hourglass became part of the Unilever Prestige division in 2017. Discover more about the Hourglass brand story and mission on our website We are seeking a motivated and customer-focused Remote Live Chat Support Specialist to join our team. In this role, you will be responsible for providing real-time assistance to our customers through live chat, addressing inquiries, resolving issues, and ensuring a seamless customer experience. Your ability to communicate effectively and empathetically will play a crucial role in enhancing customer satisfaction and loyalty. Responsibilities: • Respond promptly to customer inquiries via live chat, providing accurate information and solutions to their questions or concerns. • Maintain a high level of professionalism and customer-centric approach in all interactions. • Troubleshoot and resolve customer issues efficiently, escalating complex queries to appropriate teams when necessary. • Document customer interactions, feedback, and issues in the customer relationship management (CRM) system. • Collaborate with team members and other departments to improve service delivery and customer satisfaction. • Stay up-to-date with product knowledge, company policies, and industry trends to provide informed support. • Assist in developing and improving chat scripts and FAQs to enhance the customer experience. • Participate in team meetings, training sessions, and performance reviews as required. Qualifications: • High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus. • Proven experience in customer service or support roles, preferably in live chat or online environments. • Excellent written communication skills with a strong command of grammar and spelling. • Ability to multitask and manage time effectively in a fast-paced environment. • Strong problem-solving skills with a keen attention to detail. • Familiarity with CRM systems and live chat software is preferred. • Ability to work independently and collaboratively as part of a remote team. • Flexible schedule availability, including evenings and weekends. The pay range for this role is: 70, ,000 USD per year(Remote (Allentown, Pennsylvania, US)) Apply tot his job