[Remote] Collections Representative

Note: The job is a remote job and is open to candidates in USA. Accendra Health is dedicated to making healthcare more accessible and is looking for a Collections Representative to follow up with insurance companies to resolve unpaid claims. The role involves researching overdue accounts, coordinating collection activities, and ensuring compliance with relevant regulations. Responsibilities Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments Reviews unpaid and underpaid claims. Resubmits or appeals as necessary Verifies payment information adjustments to supervisor Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys Complies with the Fair Debt Collector Practices Act (FDCPA) Responds to customer inquiries regarding account status Researches customer’s accounts thoroughly and documents appropriately Resolves discrepancies and prepares adjustments and refunds as necessary Ensures that all information regarding collection activity of account is entered accurately into the billing system Brings recurring issues to the attention of the department supervisor Initiates payments and resubmits bills as necessary Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships Report to work punctually at assigned starting time, and have reliable, consistent attendance Performs other duties as required Skills High school diploma is required One year of related experience is required Business Acumen Problem Solving/Analysis Communication Proficiency Personal Effectiveness/Credibility Basic skills in Word and Excel English (reading, writing, verbal) Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data Benefits Medical, dental, and vision care coverage Paid time off plan 401(k) Plan Flexible Spending Accounts Basic life insurance Short-and long-term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefits Mental, physical, and financial well-being programs Company Overview Apria is a leading provider of home healthcare equipment and related services across the USA, serving approximately 2 million patients from our 270+ locations. It was founded in 1992, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 5001-10000 employees. Its website is