[Remote] Care Companion I (Overnight Shift)

Note: The job is a remote job and is open to candidates in USA. Carrot is a global fertility and family care platform dedicated to providing accessible and high-quality services. The Care Companion will guide members through their family-forming journeys, offering support primarily via phone and email while ensuring outstanding customer service and addressing members' questions and concerns. Responsibilities • Provide outstanding customer service using excellent communication and empathy skills. • Effectively address members' questions and concerns, ensuring they receive the guidance they need. • Play a crucial role in shaping members' experience, helping them navigate and achieve their family-forming goals. Skills • 1-3 years of experience working in a direct customer service, healthcare, or client-facing role. • Superior communication skills, both written and verbal • Ability to empathetically support a diverse member population through all paths to parenthood • Previous call center experience and understanding of call center KPIs • Experience working at a fast-growing tech company or digital health company • Experience with Zendesk or similar CRM platforms • Past experience in the family-forming space: fertility care, adoption, donor assisted reproduction, and/or gestational carrier arrangements • Bilingual Education Requirements • Bachelor's Degree Benefits • Health and wellness benefits • Retirement savings plans • Short- and long-term incentives • Parental leave • Family-forming assistance • Competitive compensation package Company Overview • Carrot is a healthcare center that offers fertility care services. It was founded in 2016, and is headquartered in Sacramento, California, USA, with a workforce of 501-1000 employees. Its website is https://www.get-carrot.com.