[Remote] Application Support Engineer (Systems Engineer) - Remote

Note: The job is a remote job and is open to candidates in USA. Zions Bancorporation’s Enterprise Technology and Operations team is transforming what it means to work for a financial institution. They are seeking an experienced Application Support Engineer to provide third-tier applications support for existing and new applications, ensuring resolution of service desk incidents and collaborating with various stakeholders. Responsibilities • Troubleshooting and testing to identify the possible cause of incidents • Determining the appropriate course of action to resolve the issues with minimal business disruption • Setup and maintain critical alerting for the application • Installing and maintaining banking applications in production, staging, test and DR environments including new releases, enhancements and upgrades. The Engineer will serve as liaison between departments and prepare necessary documentation in the support of various applications. • Utilize application knowledge to effectively troubleshoot, diagnose and resolve problems. • Escalate inquiries to business partner and third-party vendor to resolve system issues and acts as a liaison until problem is resolved. • Partner with vendor for the assigned application to learn from them as much as possible • Available for 24/7 On Call rotation as needed to support the BaNCS application Skills • Prior application support engineering experience, and must possess strong analysis, issue management, and user interface/management skills. • Advanced knowledge as a generalist or specialist of two or more open system applications in a production environment, including the technologies supporting those applications. • Expert analysis, trouble shooting, technical and non-technical communication skills, both verbal and written. • Ability to meet deadlines, multitask, work well under pressure and changing environments. • Bachelors in Information Technology, Computer Science, Business or a related field and 6+ years experience with applications, systems, application development and support or other directly related experience. A combination of education and experience may meet qualifications. • Red Hat Enterprise Linux is a plus • Digital.ai / DevOps is a plus • Oracle / Database is a pus • Splunk / Nimsoft / App Dynamics / Application Monitoring is a plus • Control-M / Application Job Automation Scheduling is a plus Benefits • Medical, Dental and Vision Insurance - START DAY ONE! • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance • Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts • Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience • Mental health benefits including coaching and therapy sessions • Tuition Reimbursement for qualifying employees • Employee Ambassador preferred banking products Company Overview • Zions Bancorporation is a financial services company involved in SBA lending, public finance advisory services, and agricultural finance. It was founded in 1873, and is headquartered in Salt Lake City, Utah, USA, with a workforce of 10001+ employees. Its website is http://zionsbancorporation.com. Company H1B Sponsorship • Zions Bancorporation has a track record of offering H1B sponsorships, with 46 in 2025, 41 in 2024, 62 in 2023, 68 in 2022, 45 in 2021, 36 in 2020. Please note that this does not guarantee sponsorship for this specific role.