[Remote] Account Manager, Mid Market REMOTE FROM ANYWHERE IN THE USA

Note: The job is a remote job and is open to candidates in USA. aytm is a growing company in the market research industry, seeking an Account Manager for their Mid Market Team. The role involves driving account growth and subscription renewals while managing the full sales cycle and maintaining strong relationships with existing customers. Responsibilities • Develop strong, consultative relationships with existing customers to discover where our solutions deliver additional value • Proactively explore new use cases that align with customer goals and collaborate with internal and customer stakeholders to create thoughtful account plans • Use account mapping and stakeholder insight to engage influencers, champions, and decision-makers in a respectful, partnership-focused way • Employ a mix of email, phone, social media, and events to maintain regular, value-driven contact • Expectations are to visit higher value accounts in person at least 1x per year • Own the end-to-end subscription renewal process, driving a structured 12-month renewal cadence that balances consistent engagement with respect for customer preferences • Maintain monthly touchpoints and lead quarterly business reviews to assess changing requirements and identify appropriate subscription adjustments • Conduct strategic discovery to design renewal packages aligned to customers’ future goals • Coordinate timelines, obtain necessary approvals, manage contractual paperwork, and shepherd renewals to timely, customer-aligned closure • Own the full sales cycle from initial outreach to closed revenue while maintaining a consultative, customer-first approach • Use MEDDPICC to perform rigorous qualification and prepare for world-class discovery informed by research before the first contract • Capture stakeholder needs, decision criteria, and success metrics to shape the opportunity • Design and deliver tailored demos that reflect discovery insights and the needs of specific personas • Run pilots when appropriate, defining success factors that enable prospects to build a business case for subscription conversion • Prepare clear, compelling proposals aligned to stakeholder decision criteria • Navigate negotiations, resolve obstacles, manage contract details, and drive the opportunity to a mutually beneficial close • Use Salesforce as a strategic sales asset to maintain accurate, up-to-date opportunity records across the entire lifecycle • Keep full history, clear next steps, and customer context documented for seamless handoffs • Set and update realistic close dates, deal stages, amounts, and win probability to reflect true opportunity health • Produce precise sales forecasts and management reports, monitor progress against targets, and surface areas for improvement • Treat CRM stewardship as a value-driving responsibility that improves forecasting accuracy, team alignment, and customer experience Skills • 4+ years in market research sales with demonstrated success closing complex, committed contract deals • Deep knowledge of buying dynamics within consumer insights organizations • Proven ability to engage end-user researchers, budget owners, Centers of Excellence, procurement, finance, and brand marketing stakeholders to align solutions and drive enterprise adoption • Demonstrated history of driving expansion resulting in 120%+ NRR or comparable growth or similar performance benchmarks • Proven success conducting effective discovery by leveraging the MEDDPICC sales qualification methodology • Advanced user of modern tech sales stack including salesforce CRM, Gong deal analytics and forecasting, outbound sequence software, LinkedIn Navigator and other tools • Ability to travel regularly for work including actively representing aytm at conferences and trade shows, meeting prospects and customers face to face for sales meetings and relationship building, and occasionally internal meet ups • Market Research platform sales background, with hybrid usage-based SaaS model preferred • Remote work experience is preferred, but not required Benefits • Unlimited, responsible PTO - With a recommended minimum number of days taken each year • $0 deductible Health plans plus dental, vision, and more! • 401k retirement - Account with automatic company contributions • Dependent Care - a pre-tax benefit account that you can fund to pay for eligible dependent care services • Professional Development - Bring your professional Development needs to the table and get your career nourished • In-Home Snack allowance - Who doesn’t love some yummies to get you through the day? • Cellphone/Internet credits - Get tax-free credits to use toward your cell phone and internet utilities. • Equipment and Structured Onboarding - We will provide you with the equipment and tools you need, along with great onboarding courses to set you up for success. • Paid Volunteer Time - We support you helping others • Great colleagues and an opportunity to sail into uncharted waters with a profitable company that is changing its industry! Company Overview • Some see us as their go-to research connoisseur. Others see us as a self-serve insights buffet. It was founded in 2009, and is headquartered in Mt. Laurel, New Jersey, US, with a workforce of 51-200 employees. Its website is Apply tot his job