Quality Assurance Lead

Title - QA Lead Reports To - Parker Wightman: Senior Director of Engineering Location - Draper, UT / Remote About The Role Jump is looking for a US-based QA Lead to lead a team of full‑time global QA contractors while improving QA systems across the organization and eventually balancing work as QA lead and as an individual contributor. You’ll operationalize our quality bar across our many features so advisors experience a smooth, effortless experience with their AI meeting assistant, meeting analytics, privacy and compliance, and other Jump offerings. This role blends people leadership, process design, and hands‑on testing. You’ll partner closely with Engineering, Product, and Customer teams to ship quickly and confidently. What You’ll Do Quality Leading, Testing, & AI Evaluation • Lead and level‑up a distributed team of QA contractors (onboarding, coaching, performance feedback). • Managing a team of full time and contract employees. • Hire additional QA contractors via Upwork as needed. • Maintain Jump’s current QA processes and recommend updates in documentation and manual and automatic processes. • Partner with Product/Eng to ensure requirements are testable, edge cases are captured, and evaluation rubrics are clear and repeatable. • Serve as a floating QA IC: work closely with the product managers to unblock engineers and QA feature updates before they are released. • With support engineers, maintain and build dashboards for quality KPIs and drive continual improvement. • Foster a no‑drama, direct‑and‑kind culture that moves with velocity and high quality. About You • 3+ years in QA/Quality Engineering for SaaS products • One or more years in a leadership role on a team • Strong exploratory testing skills and crisp written communication for reproducing steps • Some experience with automatic QA testing • Curiosity and aptitude to learn the ins and outs of Jump’s product offerings and system • Nice-to-haves: testing of meeting platform or CRM integrations, fintech or regulated environments, BigQuery/warehouse familiarity What You’ve Done • Built or scaled a QA function (process, tooling, reporting) and improved release reliability • Partnered with Product/Engineering to ship without (or with few) surprises About Jump Jump’s mission is to empower financial advisors and their clients to thrive in the age of AI. Jump’s primary product is an AI assistant helping financial advisors with their client meeting cycle and other workflows. Jump’s product is expanding to include many other advisor workflows, as well as into other finserv verticals. Jump leads its category in market share, customer satisfaction, and analyst rankings, and has grown rapidly. Jump customers include leading independent broker dealers such as LPL, Osaic, Raymond James, and Cetera, and leading RIAs including Focus Financial, Merit, Savant, Allworth, Sanctuary Wealth, Integrated Partners, and more. Jump was launched in 2023 by repeat entrepreneurs and is led by a team with backgrounds from Harvard, Stanford, Google, Snowflake, Bill.com, JPMorgan, Fidelity, Bain, Bain Capital Ventures, Auditboard, Nitrogen, and eMoney. Jump is a Series A company backed by top venture capital firms and industry strategics including Battery, Sorenson, Pelion, and Citi. Jump’s team values are High Velocity, World Class, and Direct + Kind + No Drama. Please consider joining us in our work to transform the client and advisor / rep experience in financial services by delivering cutting edge, practical, compliant AI technology to help those who help safeguard the financial future of everyday people everywhere Compensation • Salary: $120k–150k (DOE) • Equity • Health benefits Apply tot his job