Product Analyst - Corporate Platforms

Sun Country Airlines is a unique hybrid low-cost carrier based in Minnesota, offering diverse services including scheduled flights and charter operations. The Product Analyst - Corporate Platforms is responsible for managing Finance, Accounting, Legal, and HR platforms, ensuring they are current and compliant while providing support and training to end users. Responsibilities Ensure all Accounting, Finance, Legal and HR platforms are available and functioning Provide customer support to business partners that is easy to understand while working with IT teams or product vendors in a technical capacity to troubleshoot or resolve issues or bugs Participate in all audit and compliance activities including SOX and PCI Work with vendors on support, issue remediation and upgrades Assist in establishing best practices and training for end-users of the product and guide business partners in responsible application usage Maintain as-is current application documentation, including an as-is business and technology process map Adhere to mature ITIL concepts and practices; Sun Country Airlines utilizes ServiceNow as our system of record for all ITL processes including Changes, Incidents, Knowledge, Problems, and Requests Regularly author and publish Knowledge articles that proactively prevent tickets, outages, and escalations; provide documentation to resolve new issues, including knowledge articles for enabling support desk triage and corrective actions Provide 24x7 support, as applicable, for products within their responsibility Interact with business users to understand new products and/or upgrades that would add value to the assigned portfolio; Responsible for scope management and issue tracking for new feature development Collaborate with the Product team to develop and maintain a forward-looking roadmap to evolve the product to achieve maximum value Work with internal teams and/or product vendor to support ongoing enhancements/development work, such as requirements gathering, test plan development, quality assurance/regression testing, change management, and implementation/rollout Facilitate quarterly or monthly service reviews with the vendor Develop and maintain appropriate SLA, system availability and performance metrics and provide reporting for each, where applicable Adhere and promote Sun Country's security policy, standards, and procedures Skills Bachelor's degree Experience with story writing and/or requirements gathering Customer-oriented Basic technical troubleshooting skills commensurate with the respective product(s) Understanding of workflow and process requirements of the business areas supported by the product(s) Understanding of common software development methodologies Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications and products Strong organizational skills with the ability to set clear objectives, develop a plan on how to execute, and provide detailed reports and user stories Proficient at solving complex challenges in a fast-paced environment, ability to work independently and exercise sound judgment where clear guidelines might not exist Effective interpersonal, verbal, and written communication skills Proficient with the Office365 suite of software Experience supporting Accounting, Finance, Legal or HR platforms including ERP, General Ledger, Accounts Payable, Forecasting and Reporting, Expense Management or HCM Experience working with Accounting, Finance or HR business processes and best practices Travel or aviation-related experience Knowledge of Agile Development organizations A background in product and technical leadership for medium and large-scale strategic initiative projects, including requirements gathering and project management Benefits Comprehensive benefit package including dental and vision PPO and high-deductible health plans Health savings account and Flexible Spending Account Starting day one free standby and discounted travel privileges for employees, family, & friends 401(k) match Paid Time Off Paid holidays Life and AD&D Insurance Employee Assistance Program including counseling for employees and their family Fitness incentive and Stop Smoking Support Company Overview Sun Country Airlines is an airline company that offers affordable flights and vacation packages. It was founded in 1982, and is headquartered in Eagan, Minnesota, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Sun Country Airlines has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.