**Part Time Remote Customer Support Specialist – Marketplace at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark as a Part Time Remote Customer Support Specialist – Marketplace. As a key member of our remote support team, you will be the primary point of contact for all inquiries and issues involving Internet Marketplace Customer Service via email, acting as a liaison to the Processing Department team. **About blithequark** blithequark is a leading e-commerce company that specializes in providing a wide range of products to customers across the globe. Our mission is to deliver exceptional customer experiences, and we're committed to building a team of talented individuals who share our passion for customer service. As a remote customer support specialist, you will play a critical role in helping us achieve this mission. **Job Summary** As a Part Time Remote Customer Support Specialist – Marketplace, you will be responsible for handling incoming customer inquiries and issues via email, phone, and other channels. You will provide timely and effective solutions to customers, ensuring that their issues are resolved on the first attempt. You will also work closely with our Processing Department team to resolve complex issues and provide exceptional customer experiences. **Key Responsibilities** * Handle incoming customer inquiries and issues via email, phone, and other channels, providing timely and effective solutions to customers. * Act as a liaison to the Processing Department team to resolve complex issues and provide exceptional customer experiences. * Demonstrate self-confidence and a desire to go the extra mile to take care of customers from A-Z, creating a positive customer experience every time. * Partner with management on escalated customer and product issues, identifying trends and consistently communicating them to management in measurable terms. * Provide proactive, consistent follow-up to all customer inquiries, either via phone or email, responding and replying to every customer email upon receipt. * Document a complete summary of customers' inquiries, actions taken, and expectations set forth on the respective order. * Maintain standards set forth by the company QA program, providing the highest quality of service while demonstrating improvements when necessary. * Take on the Customer Support Specialist role for the Email team as needed. * Perform other duties as assigned. **Essential Qualifications** * Minimum of 1 year of customer service, administrative, or retail background, with call center experience a plus. * Excellent verbal and written communication skills in English, with the ability to articulate details to customers in a professional and calm manner. * Computer literate, with the ability to navigate through programs and windows. * Excellent typing and data entry skills. * Able to multi-task, i.e., talk on the phone and type notes at the same time. * Effective problem solver. * Must perform with a low error rate as an email specialist. * Must be able to meet minimum required interactions of 80+ per day. * Must be available to work Saturdays and Sundays. Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor. **Preferred Qualifications** * Experience working in a remote customer support environment. * Knowledge of e-commerce platforms and customer service software. * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines. * Strong analytical and problem-solving skills. * Ability to work independently with minimal supervision. **Internet Connectivity Guidelines** As a condition of employment, employees must provide and maintain High-Speed Internet connection that meets the blithequark Internet Department requirements at all times to maintain employment. Employees who are unable to provide and maintain required internet service that meets our specifications may be terminated from their employment at blithequark. * Must maintain a dedicated business class internet connection. * Cable connection is required and must be high-speed business class internet. * If available, request a dynamic modem for cable. * Speeds of at least 15 MBS down/5 MBS up are required. * Cable modem or DSL router must be provided by carrier. * Cable modem must be set up in bridge mode. * DSL router firewall must be disabled. * Wi-Fi, firewall, and ALG must be disabled from the dedicated business class internet connection. **Equipment** The blithequark Computer Support team will supply you with the following hardware: * Modem * Wyse terminal (computer) * Monitor * Phone and headset * Other miscellaneous equipment **Work Environment and Company Culture** As a remote customer support specialist, you will work from the comfort of your own home, with the flexibility to manage your schedule and work at your own pace. However, you will still be an integral part of our team, working closely with our Processing Department team to resolve complex issues and provide exceptional customer experiences. We offer a dynamic and supportive work environment, with opportunities for growth and development. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a remote customer support specialist, you will have opportunities to learn new skills and take on new challenges, with the potential to move into leadership roles or specialized areas of the business. We also offer a range of training and development programs to help you achieve your career goals. **Compensation, Perks, and Benefits** As a remote customer support specialist, you will receive a competitive salary and benefits package, including: * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Access to our employee assistance program **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an Equal Employment Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role. Apply for this job