Part-time Call Center Representative (Community Support Team Member)
Description CAMS, a community association management company, has maintained our role as an industry leader for the last 30 years due to the dedication of our highly knowledgeable, expertly-trained, and certified team members. CAMS is dedicated to providing a higher standard of quality service to our association boards, homeowners, and vendors with our professionalism, accountability, and commitment to excellence. Our Management, Community Support, Accounting, and Maintenance Departments work cooperatively, as well as collaboratively to ensure success and satisfaction for our clients. CAMS is looking for a seasoned customer service professional to work as a call center agent on a part-time, steady basis. This position is work from home as long as you live in North Carolina or South Carolina. Mon- 8:30am-5:00pm (w/30 min lunch), Tuesday-Friday 10:00am-3:00pm (w/ 15 min break) = TOTAL: 28 hours Pay is $15.00 per hour. Responsibilities • Maintain superior customer service levels and productivity according to company standards • Provide prompt, courteous service to all external and internal customers • Effectively handle inbound customer service calls • Make notes/send emails to record customer interactions in a professional manner • Apply critical thinking and problem-solving skills to customer concerns • Operate in a fast-paced environment using telephone software and custom computer programs • Identify and resolve a wide variety of customer service issues related to property management • Perform other duties as it relates to client services process and procedures Requirements • Must have the ability to thrive in a team environment • Excellent customer service skills • Ability to multi-task • Demonstrated ability to communicate effectively • Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.) • Strong problem-solving skills • Excellent organizational skills • At least 1 year of customer service experience, preferably in an inbound call center environment • Desire to learn about the property management industry Preferred Experience • Bilingual in Spanish/English is a plus