Mgr,Account Mgt (IC)
About the position Responsibilities • Develop service strategy for assigned accounts. • Achieve individual cross sell, growth/retention targets and customer satisfaction levels. • Create collaborative partnerships with sales for growth strategy. • Execute tactical components of the account team's business plan. • Diagnose and fix root cause drivers of service problems. • Develop and manage proactive service plans. • Identify and resolve potential service issues. • Lead and mentor account managers. • Manage integration of client's and Aetna's internal organizations. • Educate customers on Aetna policies and industry issues. Requirements • 5-10+ years sales and/or account management experience in the medical insurance and/or pharmacy industry. • Travel Required between 25-50%. • Experience Developing Relationships. • Life and Health license for resident state or must pass exam with 90 days of hire. Nice-to-haves • Remote Work Experience. • Upselling and Cross Selling Group Medicare Products. • Large or National Client Account Management experience. Benefits • Full range of medical, dental, and vision benefits. • 401(k) retirement savings plan. • Employee Stock Purchase Plan. • Fully-paid term life insurance plan. • Short-term and long-term disability benefits. • Well-being programs. • Education assistance. • Free development courses. • CVS store discount. • Paid Time Off (PTO) or vacation pay. • Paid holidays throughout the calendar year. Apply tot his job