Learning and Development Associate

Job Description: • Ensure the timely, thorough, and consistent onboarding of Admissions and intake team new hires to enable effective field deployment • Lead engaging, high-impact virtual training sessions for new hires across Care Delivery Department (Admissions, Care Experience, Clinical Admissions) • Design, implement, and continuously refine asynchronous onboarding materials (e-learning modules, job aids, knowledge bases) • Strategically evaluate and improve onboarding programs through data analysis, stakeholder feedback, and cross-functional collaboration • Partner with leadership and subject matter experts to ensure onboarding content reflects best practices and business needs • Maintain and enhance onboarding documentation, including training manuals and internal resources • Support long-term learning initiatives by identifying skill gaps and contributing to ongoing training programs for existing team members • Work with Sr Director of Admissions, Director of Outreach Training, Onboarding & Development, Care Experience, Business Operations, and Executive Leadership to align strategies • Act as a Salesforce super user, providing training, support, and consultation for teammates • Support conducting training for other internal departments on the roles and needs of the admissions team • Contribute to development of a high-performing, mission-aligned team capable of rapidly connecting clients to care Requirements: • 2+ years of experience in Learning & Development, training, or enablement—preferably supporting sales, customer-facing, or fast-paced operational teams • Proven ability to design and deliver engaging live and asynchronous training experiences, including slide decks, e-learning modules, and job aids • Strong facilitation skills with comfort leading virtual training sessions and workshops for diverse learner audiences • Prior experience in behavioral health, healthcare, or a mission-driven organization is a plus • Highly proficient in Salesforce, Zoom, and Google Workspace (Slides, Docs, Sheets); LMS experience is strongly preferred • Bachelor's degree in a related field (e.g., Education, Organizational Development, Communications) preferred • Excellent interpersonal and relationship-building skills with the ability to collaborate cross-functionally and influence without authority • Native-equivalent fluency in English and authorization to work in the United States • Exceptional project management, organization, and time management skills, with the ability to prioritize and execute in a fast-moving environment Benefits: • Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. • In addition to base compensation, this role offers a target performance-based bonus. • The total compensation package may include stock options and other Charlie Health-sponsored benefits. • Remote work (#LI-Remote).