At Wells Fargo, We Look For Talented People Who Will Put The Customer At The Center Of Everything We Do. We're Looking For Candidates Who Prioritize Diversity, Equity, And Inclusion In A Workplace Where Everyone Feels Valued And Inspired. This Helps You Create A Better Faro. It All Starts With A Good Skill. It All Starts With You.
About This Role: Wells Fargo Is Seeking A Customer Service Representative For Customer Service In The Investment Protection Center (ICC) Within The Wealth And Investment Management Division. Learn More About Careers And Business Opportunities At Wellsfargojobs.Com. In This Role, You Will Serve Clients With Brokerage Accounts Over The Phone. The Person In This Role Will Act As A Front-Line Problem Solver, Addressing Customer Concerns And Assisting Them As Needed. This Is A Challenging Role With A Broad Scope. Successful Employees Are Punctual, Dependable, Always Available To Help Customers, And Are Learning New Ways To Deliver Exceptional Customer Experiences Every Day.
In This Role You Will: - Work In A Contact Environment To Promote Products And Financial Services.
- Provide Initial Problem Resolution By Identifying Opportunities For Customer Service Improvement And Proposing Strategies To Resolve Internal And External Customer Issues.
- Work Hard For Customer Support. Manage Risks By Following All Policies And Procedures And Staying Informed Of Changes.
- Advice On Digital Services Such As Online Submission Of Declarations And Other Documents, Electronic Signature Documents And Other Digital Opportunities.
Eligibility Criteria: - Two Or More Years Of Customer Service, Financial Services, Customer Service Experience, Or Equivalent Experience Demonstrated By One Or More Of The Following: Employment, Training, Military, Education.
Desired Qualifications: - We Have In-Depth Industry Knowledge And Conduct Extensive Research To Resolve Complex Client Questions.
- Effective Verbal, Written And Personal Communication Skills. Ability To Monitor Multiple Computer Windows, Applications And Use Search Tools To Find Information.
- Ability To Interact Effectively With Internal And External Stakeholders And Customers.
- Basic Microsoft Office Skills
- Ability To Resolve Computer Problems.
- Ability To Negotiate Digital Improvements To Deliver A Better Customer Experience.
- Brokerage Experience
- Knowledge Of Investment Terminology
- Call The Office
- BS/BA Degree Or Higher
Job Benefits:
- Health Benefits: Wells Fargo Generally Provides Medical, Dental, And Vision Insurance To Eligible Employees And Their Families. These Benefits May Include Medical Expenses, Preventive Care, Prescription Drugs, Etc.
- Retirement Plans: Companies May Offer Retirement Plans Such As The A 401(K) Which May Provide Similar Benefits To Employers. This Allows Employees To Save For The Future With Additional Help From The Company.
- Paid Time Off (PTO): Employees Are Entitled To Paid Time Off, Including Holidays, Vacations, And Days Off. PTO Amounts May Vary Depending On Factors Such As Position And Number Of Years Of Service.
- Employee Stock Purchase Plan (ESPP): Wells Fargo May Offer An ESPP That Allows Eligible Employees To Purchase Company Stock At A Discounted Price.
- Training Support: Some Employees May Use Reimbursements Or Programs To Support Training And Career Development.
- Employee Discounts: Wells Fargo Employees Are Eligible For Discounts Or Special Offers On Financial Financial Services And Services Offered By The Company.
- Flexible Working Arrangements: Depending On Their Role, Employees Can Choose To Work Flexible Hours Or Work From Home, Improving Work-Life Balance.
- Career Development: Companies Will Provide Training, Coaching, And Opportunities For Career Advancement And Skills Development.
- Health Services: Wells Fargo May Provide Health Services, Resources, And Programs To Promote The Health And Well-Being Of Its Employees. Life Insurance And Disability Benefits: Wells Fargo May Provide Life Insurance And Disability Benefits To Protect Its Employees And Their Families.
- Employee Assistance Program (EAP): An EAP May Be Provided To Provide Confidential And Supportive Assistance To Employees Facing Personal Or Work-Related Issues.
- Parental Leave: By Company Policy, Wells Fargo May Grant Parental Leave To Employees Who Welcome A New Child Through Birth, Adoption, Or Foster Care.
- Community Involvement: Wells Fargo Often Encourages Its Employees To Participate In Community Service And Volunteerism By Donating Volunteer Time.
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