Job Summary
Hulu is seeking a proactive and tech-savvy Virtual Technical Support Executive to join our dedicated customer care team. In this remote role, you will serve as a front-line contact for customers experiencing streaming or device-related issues. You will use your technical acumen, communication skills, and customer-first mindset to troubleshoot, resolve problems, and provide a smooth viewing experience for millions of Hulu users across the U.S. This position is ideal for professionals who thrive in a fast-paced environment and are passionate about delivering exceptional digital support.
Key Responsibilities
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Respond to customer inquiries via chat, email, or voice, focusing on technical troubleshooting related to Hulus streaming services.
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Diagnose and resolve issues across multiple devices including Smart TVs, gaming consoles, mobile devices, and streaming sticks.
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Walk users through technical steps to resolve buffering, login issues, app crashes, playback errors, and device compatibility problems.
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Escalate unresolved problems to advanced technical teams while ensuring timely updates to customers.
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Maintain accurate logs and notes in customer support platforms for every interaction.
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Educate users about Hulu features, account settings, and optimize streaming performance.
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Stay up to date with Hulus platform updates, new features, and system changes to provide informed support.
• Required Skills and Qualifications
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High school diploma or equivalent; additional technical certification or relevant training preferred.
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Excellent verbal and written communication skills in English.
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Strong problem-solving skills with a customer-first attitude.
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Comfortable using remote diagnostic tools, support software, and streaming platforms.
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Ability to type quickly and accurately while engaging in real-time chat or email communication.
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Familiarity with internet connectivity, routers, DNS settings, and device operating systems (iOS, Android, Windows, macOS, Roku, Fire TV, etc.).
• Experience
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1–2 years of experience in a customer support or technical support role, preferably in a remote environment.
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Previous experience with a streaming service, telecom provider, or consumer electronics company is an added advantage.
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Freshers with a strong technical aptitude and eagerness to learn are also welcome to apply.
• Working Hours
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Full-time or Part-time positions available.
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Flexible scheduling options, including evening, weekend, and night shifts.
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Must be able to commit to a consistent schedule for at least 20–40 hours per week.
• Knowledge, Skills, and Abilities
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Deep understanding of streaming technologies and digital troubleshooting.
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Ability to remain calm under pressure and maintain professionalism with frustrated customers.
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Tech-savvy mindset with a passion for solving digital issues.
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Strong multitasking abilities — handling multiple chat sessions or tickets simultaneously.
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Capable of working independently while being a strong team player in a virtual environment.
• Benefits
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Competitive hourly pay with performance-based incentives.
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Fully remote setup with paid virtual training.
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Internet reimbursement and equipment support.
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Health, dental, and vision insurance (for eligible employees).
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Paid time off and Hulu subscription discounts.
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Career advancement opportunities within Hulu and The Walt Disney Company.
• Why Join Hulu?
At Hulu, you are not just part of a tech company — you are part of a storytelling revolution. As a Virtual Technical Support Executive, you will play a crucial role in ensuring our viewers enjoy a seamless entertainment experience. We believe in growth, innovation, and putting people first — both our customers and our team members. Come be part of a company that values creativity, flexibility, and forward-thinking technology.
How to Apply
Interested candidates should submit their resume and a brief cover letter highlighting their technical and customer service experience through our official careers portal.
Shortlisted candidates will be contacted for an online assessment and virtual interview.
Apply Now
Apply Now