Red Ventures is a digital mortgage lender solution redefining the mortgage origination experience. As a Vendor Management Associate on the Mortgage Operations team, you'll manage communication and coordination throughout the loan process, ensuring a smooth and timely experience for clients.
Responsibilities
- Client-facing – act as the primary point of contact for our customers, providing timely updates and clear communication throughout the loan process
- Communicate professionally with borrowers, third-party vendors, and government entities (e.g., FHA, VA, IRS)
- Use call scripting to ensure consistent, compliant, and client-first communication
- Create and update documentation needs lists in both the borrower portal and Loan Origination System (LOS)
- Gather required documents from borrowers and third parties to support timely processing
- Send payment links to customers to collect fees for appraisals or other third-party services
- Prepare loan files for processing by running AUS, updating figures, setting borrower conditions, and ensuring all current documentation is in place
- Label and upload documents accurately in Encompass (LOS)
- Create and maintain File Contacts in Encompass (e.g., title, HOI, appraiser)
- Order condo documents as needed and verify completion
- Access and navigate relevant government websites to ensure compliance and documentation accuracy
- Schedule closings by coordinating directly with customers and title companies
- Complete NOI (Notice of Incompleteness), Withdrawal, and Denial actions as applicable
Skills
- High school diploma or GED required; some college or equivalent work experience preferred
- 1–2 years of prior employment experience — mortgage experience or recent college graduation a plus
- Strong attention to detail and organizational skills with the ability to prioritize, multi-task, and adapt to changing deadlines
- Demonstrated ability to meet regulatory compliance deadlines with accuracy and urgency — because every second counts
- Ability to manage your workflow independently and take ownership once trained
- Excellent written and verbal communication skills — clear, empathetic, and client-first
- A natural problem-solver who's resourceful, accountable, and eager to find the best outcome for the client
- High level of integrity, professionalism, and confidentiality when handling sensitive borrower data
- A collaborative teammate who contributes to a positive, high-performance culture
Benefits
- Health Insurance Coverage (medical, dental, and vision)
- Life Insurance
- Short and Long-Term Disability Insurance
- Flexible Spending Accounts
- Paid Time Off
- Holiday Pay
- 401(k) with match
- Employee Assistance Program
- Paid Parental Bonding Benefit Program
Company Overview
- A portfolio of influential brands, digital platforms, and strategic partnerships that help people make life's most important decisions. It was founded in 2000, and is headquartered in Fort Mill, South Carolina, USA, with a workforce of 1001-5000 employees. Its website is http://www.redventures.com.