Join the United Airlines Team as a Reservation Sales Agent
Embark on a rewarding career journey with United Airlines, one of the world's leading airlines. We are seeking a highly skilled and motivated Reservation Sales Agent to join our team remotely. As a key member of our sales team, you will play a crucial role in driving revenue growth, providing exceptional customer service, and building strong relationships with clients.
About United Airlines
United Airlines, Inc. is a major American airline headquartered at the Willis Tower in Chicago, Illinois. With a large domestic and international route network spanning cities large and small across the United States and all six inhabited continents, United Airlines is a leading player in the aviation industry.
Job Summary
We are looking for a Reservation Sales Agent to work remotely and be part of our income group, which is the biggest sales-generation department at United Airlines. As a Reservation Sales Agent, you will be responsible for generating direct local income at assigned offices, providing top-notch services to clients, and achieving sales and ancillary goals.
Key Responsibilities
- Proactively prospect and qualify new direct clients for the city ticket office (CTO) using telemarketing campaigns, cold calls, and sales calls to develop a customer database.
- Participate in joint sales calls with the CTO supervisor, sales department team, and airline partners, as well as key events to identify new prospects.
- Maintain frequent and regular communication with CTO-assigned customers, travel groups, and corporate/PerksPlus accounts.
- Comply with corporate bills and best customers tracking their tour activity and calls to enhance United's presence.
- Issue/reissue domestic and international tickets for journeys on United Airlines and other airline partners.
- Comply 100% with United Airlines' internal Audit guidelines, regulations, and procedures.
- Keep up to date and informed with all United regulations and procedures to provide top-notch customer support.
- Assist co-employees and direct clients with problems and issues associated with reservations/ticketing, MileagePlus, refunds, United.com services, and products.
- Offer income support for the Account Managers by supplying email and making contact with aid to travel businesses and company bills across Latin markets.
- Serve as an extra point of contact for carrier-associated issues inside Latin America's sales corporation for United's contracted organizations and company customers.
Requirements and Qualifications
Essential Qualifications:
- High school diploma or equivalent education (GED).
- 2+ years of previous sales experience.
- Excellent verbal and written communication skills in English and Spanish (fluent).
- Ability to work under pressure and flexibility with working shifts.
- Willingness to perform new assignments as the job evolves.
- Proactive team player with an effective mindset, a high degree of multitasking, prospecting, and telemarketing abilities.
- Legally eligible to work in Mexico for any organization without sponsorship.
Preferred Qualifications:
- 2+ years of previous airline sales experience.
- 2+ years of Reservations and Ticketing expertise.
- Valid passport and U.S. Visa.
Skills and Competencies
- Excellent customer service and sales skills.
- Strong analytical and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and other productivity software.
Career Growth Opportunities and Learning Benefits
At United Airlines, we are committed to the growth and development of our employees. As a Reservation Sales Agent, you will have access to various training programs, career advancement opportunities, and benefits, including:
- Competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- Comprehensive training programs to enhance your skills and knowledge.
- Flexible work arrangements, including remote work options.
- Access to employee benefits, including health insurance, retirement plans, and travel perks.
Work Environment and Company Culture
At United Airlines, we pride ourselves on a culture of excellence, integrity, and respect. Our employees are our greatest asset, and we strive to create a work environment that is inclusive, diverse, and supportive. As a remote employee, you will be part of a global team and have the opportunity to work with colleagues from diverse backgrounds and cultures.
Compensation and Benefits
We offer a competitive compensation package, including a salary range of $20-$30 per hour, depending on experience. Our benefits package includes:
- Health insurance.
- Retirement plans.
- Travel perks.
- Employee discounts.
How to Apply
If you are a motivated and results-driven sales professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
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If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
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