Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
Complete operational activities while minimizing risks under established policies.
Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products.
Receive direction from managers and exercise judgment within defined policies and procedures.
Escalate questions and issues to more experienced roles.
Interact with customers to demonstrate care, build relationships, and complete requested transactions.
Identify information and services to meet customers' financial needs.
Requirements
6+ months of interacting with customers experience, or equivalent demonstrated through work experience, training, military experience, or education.
Nice-to-haves
6+ months of experience interacting with people, demonstrated through work, military, or education.
Customer service focus with experience handling complex transactions across multiple systems.
Ability to educate and connect customers to technology and share the value of mobile banking options.
Ability to interact with integrity and professionalism with customers and team members.
Experience working with others on a team to meet customer needs.
Cash handling experience.
Ability to follow policies, procedures, and regulations.
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
Well-organized, independent and able to prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting.
Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
Benefits
Competitive salary
Robust benefits package
Programs to support work-life balance and well-being
Opportunities for community investment
Recognition for authenticity and empowerment to grow
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