Join the American Airlines Family and Take Your Career to New Heights
Are you ready to embark on a journey of growth and discovery, both personally and professionally? Look no further than American Airlines, where we're dedicated to helping our team members reach their full potential. As a leading global carrier, we're committed to providing exceptional customer experiences, and we're seeking talented individuals like you to join our team.
About the Role
We're currently seeking a skilled Technician, IT Services to join our Data Innovation Group within the Data Innovation Division. As a remote data entry professional, you'll play a critical role in supporting end-client computing, including software/hardware installations, upgrades, and general maintenance of PC workstations and peripherals.
Key Responsibilities:
- Resolve and close tickets/work orders supporting end-client workstations and peripherals
- Address client care issues raised from the Helpdesk
- Contribute to workstation projects (global installations/updates) as a project team member
- Remotely diagnose and resolve demands using remote tools
- Investigate and collaborate with different offices to help with system-related issues
- Record client associations in incident management system, including asset management
- Recover data from hard disk drives or perform data migration
- Support remote access for virtual private network availability, as well as remote/broadband network for workstations
- Install and configure local and network-based printers
- Perform preventative maintenance
- Work various shifts, including evenings, weekends, and holidays, as required
- Follow management direction, complying with IT policy and procedures
- Perform various duties as assigned
- Travel, as required
Requirements and Qualifications
Essential Qualifications:
- Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experience/training
- 2 years of hands-on IT work experience supporting and resolving various PC workstation software and hardware issues
- Firsthand experience supporting workstations in a Windows/TCPIP environment
Preferred Qualifications:
- A+ certification
- MCSE/MCP certification
- Previous IT infrastructure experience in an Airline/Airport environment
Skills and Competencies:
- General knowledge of all Windows-based operating systems, including Windows 10
- Knowledge of workflow and incident management systems
- Understanding of VPN networks and ability to troubleshoot issues
- Ability to work independently and act in a cooperative, team-based environment
- Ability to lift at least 50 lbs
What We Offer
At American Airlines, we're committed to providing our team members with a comprehensive benefits package, including:
- Medical benefits: Access to health, dental, prescription, and vision benefits from day one
- Wellness programs: Tools, resources, and support to help you be your best self
- 401(k) Program: Available upon hire, with employer contributions available after one year
- Additional benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more
Our Culture and Values
At American Airlines, we believe that inclusion and diversity are essential to building a strong and effective workforce. Our 20+ Employee Business Resource Groups are dedicated to connecting our team members to our customers, suppliers, communities, and investors, helping colleagues reach their full potential and creating an inclusive work environment.
Why Join American Airlines?
As a Technician, IT Services with American Airlines, you'll have the opportunity to:
- Work with a global team of professionals who share a passion for customer service and innovation
- Develop your skills and expertise in a dynamic and fast-paced environment
- Contribute to the success of one of the world's leading carriers
- Enjoy a comprehensive benefits package and opportunities for career growth and development
How to Apply
If you're ready to take your career to new heights and join a team of dedicated professionals, apply now for this exciting opportunity as a Technician, IT Services - Remote Data Entry with American Airlines.
Don't miss this chance to be part of a team that's shaping the future of air travel and making a difference in the lives of people around the world.
Apply now and start your journey with American Airlines!
Apply Now