CME Group is the world’s leading derivatives marketplace, and they are seeking a Tech Operations Engineer I to provide day-to-day support for their electronic trading and clearing applications. The role involves monitoring customer-facing environments and efficiently triaging incidents to ensure system stability and adherence to guidelines.
Responsibilities
- Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units
- Remediate systems & application issues in these environments
- Escalate in a timely manner following guidelines developed within the dept, to appropriate next level of support
- Accurately report incidents to management
- Learn and execute triage, escalation protocol and recovery procedures per application/business area
- Utilize monitoring systems and company tools to ensure system stability at all times and ensures all incidents are acknowledged in a timely and efficient manner
- Learn specific application flows and general functionality by application
- Process hardening. Identify and implement process improvements
- Document timeline of events for incident reporting and post mortem
Skills
- Ability to monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units
- Remediate systems & application issues in these environments
- Escalate in a timely manner following guidelines developed within the dept, to appropriate next level of support
- Accurately report incidents to management
- Learn and execute triage, escalation protocol and recovery procedures per application/business area
- Utilize monitoring systems and company tools to ensure system stability at all times and ensures all incidents are acknowledged in a timely and efficient manner
- Learn specific application flows and general functionality by application
- Process hardening
- Identify and implement process improvements
- Document timeline of events for incident reporting and post mortem
- Basic proven Linux knowledge
- Experience with incident/issue management systems and process
- Proven ability to multi-task and prioritize, especially in critical and high-pressure scenarios
- Established communication pattern/experience with internal and external customers; regional, local, in-person and/or virtual
- Cloud platform experience
Benefits
- Comprehensive health coverage
- Retirement package that includes both a 401(k) and an active pension plan
- Highly competitive education reimbursement provisions
- Paid time off
- Mental health benefit
Company Overview
- CME Group is a diverse derivatives marketplace that manages risk and capture opportunities. It was founded in 1848, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://www.cmegroup.com.
Company H1B Sponsorship
- CME Group has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2024, 1 in 2023, 3 in 2022, 2 in 2021, 9 in 2020. Please note that this does not guarantee sponsorship for this specific role.