Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. The Solutions Engineer for Customer Value & Expansion will act as a technical specialist to manage projects, save at-risk renewals, and drive expansion revenue through advanced technical storytelling and collaboration with account teams.
Responsibilities
- Partner with AEs & CSMs to diagnose account configuration and health
- Identify opportunities to grow account usage of new Fullstory features
- Complete technical RFP and InfoSec questionnaires to facilitate smooth customer renewals
- Conduct technical enablement sessions to up-level the CSM team
Skills
- 1–3 years of experience in Customer Success, Sales Engineering, or Technical Account Management
- A baseline understanding of web and mobile technologies (HTML, CSS, JS, or APIs)
- A proven ability to manage projects that involve multiple stakeholders
- Thrives on the challenge of turning a 'No' into a 'Yes.'
- Comfortable commanding a room and navigating demos toward executive value-drivers
- Leverage AI tools to enhance work quality and accelerate timelines by implementing AI solutions that optimize efficiency
Benefits
- Flexibility and Connection.
- Benefits.
- Learning opportunities.
- Productivity support.
- Team Collaboration.
- Paid parental leave.
- Bereavement leave, including miscarriage/pregnancy loss.
Company Overview
- FullStory develops a digital experience intelligence platform designed to capture customer experience data. It was founded in 2014, and is headquartered in Atlanta, Georgia, USA, with a workforce of 501-1000 employees. Its website is http://www.fullstory.com.
Company H1B Sponsorship
- Fullstory has a track record of offering H1B sponsorships, with 3 in 2025, 2 in 2024, 4 in 2023, 2 in 2022, 4 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.